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February 2024 by Ikram Patel
If you own a FCA vehicle and are in the Niagara region, this dealership should be your go to setup for sales as well as service needs.Though I wasn’t very satisfied during my earlier visit, but i guess at times it’s just an experience-one odd thingy. Being an automotive domain consultant over the years, my expectations are always the highest service quality levels, which they matched perfectly this time.My 2021 Chrysler Pacifica AWD had a wheel issue, and the team at this dealership was swift enough to get it resolved. It was all done under warranty, professionally and the problem has been ironed out perfectly. The car runs like new again. The car was returned in flat 1.30 hours which is inline with the TAT levels for this kind of a work.Also they have a quick oil change and service setup which is an amazing. I loved this function, as one can get the basic oil change and check up done pretty quickly.The staff is very supportive and courteous.I definitely recommend this dealership to new potential customers, do give them a try and you will not be disappointed.Also keep an eye for great sales deals on a board which is kept inside the showroom. Saw a few good deals today.I will also get my second car the Fiat 500 E from them, once it’s launched here in Ontario.
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February 2024 by Robin Poitras
Joe Cahill and Jack Poulin Rock once again...Loving my new RAM ?..
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January 2024 by Romaeo Carbone
I bought a 2017 Ram 1500 hemi and it needed major repairs after 20,000kms. I fixed the truck at another auto repair shop as I didn’t trust there judgement to fix it. When contacting them they blamed me for the problems. The issue was the axle shaft assembly left front and right front also it had 0 oil in the transfer case 4. This happened at 147,000kms. When I bought it it had around 137,000kms. Repair cost was 1,921.21.
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January 2024 by Eldon Watamaniuk
I've had a few problems with my Ram 1500 and they have been addressed and repaired effectively and efficiently. When the first repair didn't work on my gas tank, they changed the entire tank. Problem solved. I appreciate that they don't mess around with bandaid repairs that keep me coming back for the same issue.
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December 2023 by Rob Orlowski
In September, I stopped by the dealership looking to buy a new Hornet. The salesman met me in the lot and showed me the car on display out front. After going through the vehicle I gave him my information including my phone number and asked for him to let me know what the trade in for my vehicle would be and to call me back. He took photos of my car and copied my ownership.It's now December and still have not heard back from him so I am assuming he placed no value on a sale.All good though, I purchased a 2024 Hornet GT Plus from Vaughan Chrysler the following week.
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November 2023 by Dave Lawson
Simple oil change and tire repair. All went smoothly, zero hint at upcharging ("Sir, would you like us to replace your XXX as it seems a little dirty"), no pressure tactics ("Sir, will you schedule your brake inspection with us now for your convenience"). And, the price of the service was actually slightly lower than the typical "Drive through" oil change places. The 5th star would have been awarded if they did something special like giving the car a quick wash, or something extra. No complaints. Will use them again.Oh....and the coffee was actually decent. Thanks for that!
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September 2023 by Angela Panetta
John the shuttle driver is the best !!He picked me up this morning from my job to go get the company vehicle after repairs. I had a few things to take care of before I was able to leave the office and he was waiting patiently for me. Although the ride from my job to the dealership was a short one, it was all the time I needed to learn that John is the sweetest.Thank you John!!
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August 2023 by riley breadman
5 stars is not enough!!Ryan "The Stache" McTaggart,went above and beyond to make my first new truck buying experience fun and enjoyable! Ryan answered all my questions and made sure I got my truck how I wanted it with everything I asked for!Ryan and Jack were able to explain everything and made everything so easy.I want to thank Ryan for being so helpful and treating me like I was family. I will buy all my vehicles from Ryan in the future and will recommend him to anybody and everybody who asks!!So if you’re reading this and considering buying a new or used vehicle,Make sure you go and see Ryan!Thanks Ryan and Jack for the best customer service I could ask for!!
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August 2023 by Graham Mowers
What can I say! Absolute best service from start to end. Ryan (The Stache) Mctaggart is as professional and honest as they come. Buying a new vehicle can be a stressful process at times, but not with Ryan! Not only was it stress free, it was FUN!!! Thanks again Ryan, and the whole team for making the entire process simple and enjoyable! 5 stars all day!
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July 2023 by Scott Kenney
If you’re looking for a Jeep, make sure to check out Performance Chrysler Dodge Jeep Ram in St. Catharines. I just purchased a 2023 4xe High Altitude and the experience was fantastic. A big thank you to Tao Truong who worked very hard to get the deal done. He even delivered my snow tires (w/rims) and my soft-top to my home the next day. Extraordinary customer service and product knowledge.Thank you Tao and the team at Performance Chrysler!
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June 2023 by Jason Tait
My wife purchased a new Jeep at the end of May and after driving it a couple of days I was so jealous I went back ten days later and bought one myself. The entire experience for both of us from beginning to end was absolutely amazing. Our sales rep was Ryan and we couldn't have asked anyone better. He was very knowledgeable and down to earth, answered all our questions regarding both Jeeps, he texted regularly to keep us in the loop during the entire process and both vehicles were ready on time and spotless. As for the business office, we both dealt with Lucy and once again couldn't ask for anyone better. She was very patient was us and all our questions, answered all of them and made us feel very at ease with the purchase. She stayed in touch via emails, making sure we had everything we needed. My wife and I can't express our gratitude enough, we both love our Jeeps and strongly recommend visiting Performance Chrysler if you're looking for a new vehicle.
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June 2023 by Ryan Nieuwesteeg
I had the pleasure of purchasing a new car from Joe. He made the buying experience very simple and was not pushy at all. Joe was available whenever I needed to speak with him and made the process far more seamless than I expected it to be. I know where I’ll be going when it’s time to purchase my next car!
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June 2023 by Kathryn Beacham
Highly recommend Ryan "The Stache" McTaggart for all of your car buying needs! He is extremely knowledgeable, fun to work with, and gets you in your new ride as quick as possible! Outstanding customer service! Ryan goes above and beyond!! Another amazing gem was Lucy, the Financial Services Manager. She made the car buying experience seamless and kept us in the loop every step of the process. Thanks again!
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June 2023 by Chrissa Sinnett
Lindsay reached out quickly as I inquired about one of there trucks.She was knowledgeable, and happily answered all of our questions about our RAM 1500.The team at Performance Chrysler was thorough, honest and happy to help us with our trade in process. We out grew our vehicle and knew we needed something bigger, safe and reliable.The entire team was great with the entire process. They made it efficient, easy, and made me feel comfortable in the entire deal. They made sure every detail and inch of our truck was only but the best!They went above and beyond to have our RAM ready to go! A special thank you to Lindsay, Jack and the entire Performance Chrysler team for making this happen!
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May 2023 by Budd Rung
Purchased a new Ram. Joe the salesman was great, explained all the options and was personable and enjoyable to deal with. Jack closed the deal quick and it explained the warranty and upgrade options without pressure. Communication after sale was excellent and responses to emails were immediate. Joe went out of his way to pick me up when the vehicle was ready.Overall a class act by both and wouldn’t hesitate to recommend them to others.
