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January 2024 by ROBERT JOSE DUMAS
Rude customer service and do not rely on their repair warranty.I had my microwave sent for repair. After almost 2 months the same problem happens. I called them and said is it warrantable they said we need work order number. I do not have work order number but i can give you the week it was repaired and the credit card transaction. They said we can’t unless we have work order number. How can they not search the credit card transactions which is a form of payment. Beware of this folks
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December 2023 by Chris Seburn
Our dryer broke on a weekend and after a quick call to Pirie I was scheduled for 2 days later for a service call. Aaron showed up on time and was incredibly friendly and kind throughout the service call and the price point was very reasonable.Would definitely recommend!
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December 2023 by kelly baker
Called Pirie as a local business to fix a leak in my fridge..Huge mistake! The tech who came chipped away some ice buildup, which I had to point out to him, charged me for a service call and very quickly left in his service van. A couple of days later we figured out why he was in a rush to leave...Should not have wandered too far from him while he was in our house..Thankfully a family friend fixed the issue in a matter of minutes but the Pirie experience, with this one particular tech, was simply horrible...Look elsewhere!
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December 2023 by Blake Rankie
BEWARE Overpriced and terrible customer service. Bought a part for a dryer and found out they are double the price you can get it for elsewhere. But I asked what if this does not fix problem he said EXACT WORDS “try it and bring it back if it doesn’t work”. The part was never used only rotated by hand and it did not fix problem. Went to return it and same person said now it’s used and he won’t return it. Then he just walked away and went into back room leaving me a counter. Save your money and compare prices at least with AMZ I could have returned it. I try to support local business but experiences like this make it hard. Their customer service was just totally awful. Lots of places to shop for stuff like this so again check around for fair pricing and also look for quality service.
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December 2023 by Karen Richard McClellan
Randy our repairman had a great attitude ! Worked diligently and found problem! Done ! Thankyou!
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August 2023 by Jennifer Allen
Pirie is the best in St. Catharines for all appliance needs. They're service and expertise shines well above the bigger stores like Goeman's or big box stores. The fact that they service what they sell makes life so much easier for the consumer, and they keep track of warranties and are always smiling and willing to help! Highly recommend - don't bother looking anywhere else!
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June 2023 by Louis Toner
I’ve been going to Pirie for years for all of my appliance needs and every time I go I remember why. My overhead range microwave died this past week and I took it to Pirie Wednesday afternoon and they had diagnosed and fixed the problem by Friday Night. You’ll never find that level of service at a big box store!
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April 2023 by Morgan hunter
Went to Pirie to find a handle for my brothers fridge. Brad was an excellent help at tracking down the only handle in Ontario available and sorting out the proper parts numbers. The part came in next day which was unexpected. The staff at Pirie was friendly, professional and knowledgeable. Would definitely recommend them ??
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March 2023 by Nancy Kelso
Wow! What service. I just called two days ago because my gas stove wasn’t working and this morning a service man came from Pirie and replaced the igniter. I’m really sorry I didn’t get his name. He was very professional and efficient. The service charge was very reasonable. Thank you.
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December 2022 by Rob Scott
We've only dealt with Pirie a handful of times, but each time it's been a very painless experience.We've walked in for replacement parts for stuff we could DIY, and they always had stock, never tried to upsell an inperson repair or service.We've also had home visits for both our washer and dishwasher, both times the servicemen were exceptionally professional and had fair prices.Even if we've phoned about a brand they don't service, they're quick to suggest other places or servicemen.
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December 2022 by Matt Costanzo
Knowledgeable and friendly staff. Have purchased numerous appliances from Pieri with installation, and I would recommend them to anyone.
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November 2022 by L E
Wonderful service! Had the best experience getting all our appliances for a new build in the start of Covid. Highly recommend!
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October 2022 by Rob Brady
Bought a part for my stove at Pirie, turned out that it was not needed so I went to return it, due to their hours it was the next week. When dealing with them for the return I was told I can’t because the package was opened, but the part was clearly unused. It was more the fact that when asked why, I was told because I bought it a week ago and used it, so basically automatically accused of trying to cheat them and I am dishonest! Also told I can’t return an electrical part, that is the policy, which is not stated anywhere! Anyway I don’t normally write negative reviews but was a bit insulted by the accusation of being dishonest right off the bat.Trying to support local businesses, but unfortunately these are some of the issues, now I have a part that I will never use, but they could. Not even an offer of restocking fee, they say can’t sell it with a small tear in the bag, well use it on one of your repairs!Lesson learned, hey the $45 won’t effect me , but wouldn’t them either and they have a use for the part!!! And would still have a customer and recommendations.Thank you
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September 2022 by Brad Farinacci
They had my fridge for two weeks to fix it, which is obviously inconvenient. I realize that there are factors beyond the control of this business that went into that so I give a bit of a pass for that. However, my experience was made unnecessarily difficult as a result of arrogant and entitled staff. I ended up speaking with 3 different people there about a variety of questions, issues etc. over the time they had my fridge and when I was trying to arrange for someone to come have a look. Every single person I had the displeasure of speaking to was short with me and at times were downright rude. The ONLY reason I went ahead and had them fix my fridge was because they were the first company who could show up to do take a look. Had Lincoln Appliances or another respected appliance repair business been available, I would have much rather not dealt with the extremely unhelpful people at this place. Needles to say, I’ll never return here and will strongly discourage others doing so as well.Kindness and respect cost nothing, guys. Be better.
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August 2022 by Rocky SpringMischief
I needed a drain pump for my GE washing machine. Called Pirie Appliances and spoke with Brad and he gave me a price for a complete pump assembly (needed to be ordered) or I could buy the DP1 pump motor and re-use the mounting bracket and pump body from my old pump and they had this in stock. Thanks to Brad for saving me money and getting my washing machine up and running today instead of waiting for parts to be ordered! We’re in the market for a fridge and stove…we’ll be going back to Pirie Appliances for sure. Great service! Thanks again!
