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December 2025 by Genny w
I've been dealing with royal bank for a lot of years.And i'm always happy with the treatment that I received
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November 2025 by Ivan Son
I met with a woman who claimed to be a manager to replace a damaged credit card. Surprised that it had not arrived after a month, I went back to check on the status, only to be told by an employee (after conferring with a colleague) that “if we didn’t call you, then your card isn’t here.”
For context, in that time I had replaced both my driver’s license and my health card—which arrived in under two weeks. Six weeks after my initial request, incredulous that this branch somehow operates slower than the government, I finally called Visa. It turned out the replacement card was never ordered.
So we have a “manager” who can’t complete a basic procedure, and two employees who couldn’t be arsed to check the status of an order for someone who had just wasted ten minutes in a queue.
Do yourself a favour and avoid this branch.
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September 2025 by Yousif Abugroon
Employees don't know the principles of banking and customer services, specifically the employee in the maple office, today
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August 2025 by Anita Dube
Waiting was too long
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August 2025 by Andrii Oryshak
Don’t want this banking any more. Will be close business account there, and very bad communication. Just all the time want hold deposit from checks about 4-5 days. And they just use your money in this time when you need pay salary for workers and materials. Not recommend this bank any one
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July 2025 by Jancy King
Slowest banking service in town. Pleasant staff but slower than the second coming. Routinely long, long lineups and tellers that move at a glacial pace. I do everything I can to bank elsewhere if I can.
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July 2025 by emmanuel gill
Awesome custmor service by Dylan, client advisor,
He is so nice and helpful.
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July 2025 by Atom63
I would like to thank Debbie B for her outstanding customer service today. I am a care partner for a client of your branch.
we came into the branch with some small issues w online banking and password management. I was so happy to leave my client with Debbie! She was so friendly, patient and helped my client rectify her issues. At all times , Debbie respected my client's privacy.. Her service today was over and above, and my client and myself...left with peace of mind..
Thank you Debbie B
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May 2025 by Justina castillo
Bad customer service especially their phone line
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March 2025 by Luke and Michaella Bonvanie
I have been very impressed with the service here. We have dealt with Nina (financial advisor) twice now and she is so knowledgeable, motivational, efficient and helpful. I am very thankful!!
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January 2025 by Chengzuo Sun
The ladies at the front desk were actually quite nice, but one of their financial advisor lady who has blonde hair was very rude and condescending. We were complaining about our experience working with RBC client service, and she came out to ask us to stop using foul language (we do not regret using foul language towards RBC who ghosted us on our corporate account for 2 weeks, really goes to show RBC's quality of customer service). If it was not for the nice lady at the front desk handling our personal banking service, I would give this location a 1 star.
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January 2025 by Christopher Ward
This bank layout sucks, why have these empty McDonald's booth seating and only 3 open exposed tills, I say tills they are desks. Everything you are doing like handing thousands of dollars in cash to little old women because there is no privacy. I noticed shaking my head look over at an hombre in line who has also noticed and is shooting daggers at me for noticing. Also the homeless people sleeping with the ATM machines while you are closed is a nice touch. The worst designed and laid out bank I have ever seen.
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January 2025 by flor angela rivera barrera
I visited this bank on Tuesday to open an account because my husband insisted we use the same bank for convenience. Unfortunately, our experience with Charleen, who assisted us, was disappointing. While she is Thai, her customer service was terrible. She seemed uninterested and unhelpful, requiring us to guide her through every step as if we didn’t know what we were doing. Due to a lack of proper communication from the person who scheduled our appointment, she mistakenly assumed we were new to Canada and opening an account for the first time. In reality, I was simply switching banks to join my husband, who already has both business and personal accounts here.
To make matters worse, Charleen was in such a rush that she entered my home address incorrectly and didn’t bother to fix it. I cannot recommend her based on this experience.
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January 2025 by Stefanie Ingravalle
WARNING
I’m writing to express my complete dissatisfaction with the treatment my daughter and I received at the 380 Scott Street branch in St. Catharines, ON, and the ongoing withholding of my funds by this institution.
When I visited this branch months ago to withdraw money from my account, I was subjected to unprofessional and hostile behavior from the branch manager, Mathew Kalagian. He accused me of fraud simply because the name I used for Square’s payout platform resembled a business name. For clarity, I do not own a business—I had only helped friends with online banners and email automations, for which they compensated me.
Instead of listening, Mr. Kalagian yelled and screamed at me and my daughter in front of other customers, violating our privacy and making us feel humiliated. He refused to let me explain, claimed the funds were fraudulent, and stated they’d be returned to Square. Months later, my funds are still being withheld.
I contacted the fraud department, and they confirmed all they needed were simple details to verify the legitimacy of the funds. However, Mr. Kalagian misrepresented the situation, causing unnecessary delays and stress. Despite his assurance that the funds would be sent back to Square, nothing has been done.
This experience has been especially distressing as I am battling stage four cancer. The complete lack of empathy and professionalism shown by Mr. Kalagian, combined with the bank’s ongoing failure to release my money, is unacceptable.
I have since contacted the Better Business Bureau, the Ministry of Labour, CP24, and the Ombudsman to escalate this issue. I hope to spare others from enduring such mistreatment and negligence.
I am demanding an immediate resolution:
1. Release my funds.
2. Provide a formal apology for the public humiliation and distress caused.
3. Take action to ensure this branch operates with the professionalism and compassion customers deserve.
I wouldn’t wish this experience on anyone. Stay away from this branch, and think twice before banking here.
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November 2024 by Mia Ingraudo
Sophie was so personable, so sweet, so beyond helpful. She went above and beyond for me, and made my day. I hope more people like her are hired at RBC.
