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March 2024 by shelby russell
Christine was absolute phenomenal! We came in close to close ( unknowingly) and she was so accommodating. She told me not to rush and helped me pick out some great pieces for my new position on Monday! Very thankful for her amazing customer service!
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February 2024 by Tina Rose
The salesperson, Kristy, was so helpful. There were a lot of selection and sizes.
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February 2024 by Denise Teatero
I found a pic of a dress on sale but couldn't find it online. It also wasn't in the store. The sales clerk found it and ordered it for me. Quick and easy!
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February 2024 by Tabitha Pettes
Very rude staff. The girl literally pushed my purse out of the way. Then proceeded to go through the rack right beside, pushing the clothes towards me while I was trying to put something back.No acknowledgment of me either. I will not be returning here.
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January 2024 by Melanie Hines
Shipping returns was expensive decided to return in store. Super quick and easy service.
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January 2024 by lucy picco
Always a great customer service and affordable prices. I always come back.
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January 2024 by Laura Turpin
Always a pleasure shopping here the staff always eager to help and advise on what works ☺️
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December 2023 by Valerie Coffey
The friendliest staff. Returns are quick and easy and I’ve had items shipped to the store for an easy pickup.
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December 2023 by Sandra Summerhayes
There was a top I liked but the store didn’t have my size. The store Manager ordered one for me right there and then. Krista, the manager was very friendly and efficient! I love Ricki’s. Please bring the store back to the Seaway Mall in Welland!
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December 2023 by Natalie Holt
Customer for life with the best customer service ever! I would highly recommend Ricki's in the Pen Centre for their outstanding customer service. The manager and staff are amazing and went above and beyond to assist me with my shopping needs. They even put together outfits and gave me suggestions that really helped me. The selection of clothing is great and the customer service is exceptional with the ladies always so pleasant, helpful and always will greet you with a smile on their face.Thank you ladies at the Pen for always making my shopping experience fun and always helping me find items that work with my wardrobe. :)
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December 2023 by shilah fast
Such a wonderful experience! I am not a fan of shopping but Krista and her team made this fun! The staff were all attentive to my needs and spent time helping me find the perfect outfits. Highly recommend!! I will definitely be back. Thank you doesn't seem adequate.
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December 2023 by Liz Cote
I have been a long time fan of Ricki’s. I worked here at 2 separate occasions, through 3 different managers. I love the product. I love the customer service.That was until I went into the store yesterday. I walked around searching for something for a Christmas party and observed an associate working that did not move from the cash counter. She did not acknowledge my existence, or the other 4 people (maybe more), who walked into the store, looked around, and walked out. It wasn’t until I approached the counter asking for a fitting room that she moved her eyes from the sales tracking sheets that she was working on.In the fitting room, 2 rooms were open and clothes inside of them, not cleaned out from the last customers.Luckily I knew my size (the main reason I shop exclusively here) as no offer to get another size was presented, nor was I asked how I was doing or if I needed help.Once out of the fitting room and ready to pay, 2 other women proceeded ahead of me. One was an online order. The other I’m unsure what it was. Like my interaction, the words exchanged were minimal.I can only imagine the sales that were lost, or products taken without being paid for, with the customer service experience I had. Very disappointing. Maybe online shopping is the route that Ricki’s wants for their customers.
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December 2023 by Crystal D
5 stars isn't enough for this stores staff.I was in a couple of days ago and I was overwhelmed because i needed something for myself. I had already browsed numerous stores in the mall and was about to give up.A girl that worked there came over and offered some help if I needed it. I'm sure she noticed my hesitating so I gladly accepted!!Without too much thought after telling her what I was looking for Krista grabbed a pair of jeans off the rack and said go try these on then we can look for a top. I looked and they were 2 sizes smaller than my regular size and told her they'd be too small and she said trust me.OMG they fit perfect!! No adjustments needed. By the time I was done trying on the jeans she had a couple of tops picked out and voila an outfit was made.I couldn't have asked for better and probably would have turned around and figured something out with what I had at home!!I have added Rickis gift cards to my wish list, I will be back!!Thank you!!
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December 2023 by Michelle Boyd
Samantha was very helpful and polite. She helped me find the perfect outfit for a function I am attending. I will definitely shop there again.
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September 2023 by Christine Overholt
Krysta was amazing ! So helpful and excellent at picking stuff for you made shopping a pleasure
