Roots

Most Recent Comments

• June 2023 by Cassie High
  ❤️ there stuff
• January 2023 by Kiley McCaffery
  The employees are very nice. Prices are very high, however.The employees are very nice. The prices are very high.
• December 2022 by J G
  Before I say anything, the young lady in the glasses is a sweetheart and this post is not about her. I walked in here around noon and was browsing not even for 30 seconds when one of the ladies standing at the counter said, "are you looking for something?". There were a few other people around and she wasn't even near me so I wasn't sure she was talking to me but I looked over to her and asked her to repeat herself so she said, "are you looking for something or?" and waved her hands around sarcastically.What do you mean am I looking for something lady? This is a Roots store designed for browsing. How many customers do you have that come in and know precisely what they want to buy? She didn't even ask me this personally she shouted it across the store as if my presence there was a disturbance to her.I get that times are tough right now for a lot of people but never in my 30 years on planet earth have I seen some customer service quite like this. I've worked customer service jobs in my life and even on my worst days I could never imagine talking to a guest like that. Who do you think you are? I feel bad for the young lady who has to work with these cretins.
• December 2022 by Teirrah Hamer
  I just moved back into the Niagara region, and I could not be happier to be near this Roots location. The clothing selection is stellar, the staff is beyond helpful, and always give the best sizing advice. Looking forward to way too much spending!! ??
• December 2022 by Natalie Barenboum
  Absolutely mean service,just tried to exchange size,size is wrong because XS is like Large!The cashier Megan refused even before I finished saying my concern.When I asked Customer service phone number, they gave me wrong number, unbelievable.Never buying there again and I will share my experience definitely
• December 2022 by DOUGLAS LYNCH
  Great service and new jacket fits nice .Friendly service and they gave you a chance to look around , helpful when needed .Root’s quality and water repellant as crapy weather is coming .
• December 2022 by luke lodde
  great clothing and people
• December 2021 by Allye
  There should be zero stars for places with service like this. I have always adored roots but this specific location is terrible and extremely disappointing. I went here today and received NO welcoming or polite customer service here. As soon as me and my friend entered this store there was loud and obnoxious laughing along with chatter. There were no acknowledgement besides dirty looks and rude stares. They did not say one word to us and were too busy talking about their personal lives. I am very disappointed and disgusted. If this is not fixed I will never enter this location again and share around that this place is disgusting.
• December 2021 by Ester Orozco
  Its expensive butbits products are excellent quality
• December 2019 by hannah taylor
  Management was rude and snippy about my situation. I expected better quality for the price I paid and some kind of accommodation for the inconvenience of the situation. The staff was not helpful or knowledgeable by any means. Won’t be back to this location.
• December 2019 by Leya Burns
  One of the managers called my friend a liar when multiple witnesses (friends went with her) heard exactly what both my friend and manager said. Casey was rude and unhelpful when trying to fix a purse that broke within 3 months. Horrible store and customer service.
• December 2019 by kay schultz
  Had to go to two different stores, but staff very nice and helpful, was surprised at limited sizing at Pen Center store, but was a gift so had to suck it up, really pricey but good quality
• December 2019 by Melissa Harker
  My husband and I were at the Pen Centre Roots store today and Jen was very helpful.
• December 2019 by Jennifer LaBute
  Love this store. Staff is friendly and knowledgable. Easy to find
• December 2019 by Google User
  Staff is great only gave it a 4 because it's a little pricey