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December 2023 by Alex Lee
They always have the products in stock when I'm shopping for my wife which saves me from having to order online but Holy hell can you please update your men's fragrance section for the love of God, it's been five years at least of staring at the same selection.I'd love to be able to smell new or at least different scents for my personal use. I know this is mostly a corporate complaint, but it's mildly frustrating to have to go elsewhere to try fragrances when your online database has about 60x the selection, so I know y'all carry it.The staff is usually relatively friendly although this particular stores turnover rates must be so incredibly high because I swear I never see the same faces, ever. Niagara doesn't have that many young women, you have got to be running out of people eventually I imagine.
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December 2023 by Kimberly Anne Cugtas
I would like recognize Emily. Very professional and fast. She recommended a foundation that I will be using for an upcoming party. We did a test on my skin and I love that she was very kind and careful in selecting the perfect product for me. Thans Emily.
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December 2023 by Michelle Mcintyre
It has so much makeup to choose from. It was very expensive but worth the money. This cover-up is amazing. I couldn't be happier for my choice. This eye shadow palette is very good, too. I've been using the cleansing oil foaming wash and cream for my dry skin. All great products ? .
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December 2023 by Elizabeth Earick
Corissa was amazing! So kind and helpful. The girls at the door who got corissa for me were also very kind. Corissa gave really great service and helped me with my colour match. Would go back again for her help. 10/10 in store experience
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December 2023 by Debbie Cathy
The woman in front of me in line threatened the poor employees of this Sephora. Not sure what was happening or what was wrong with this customer, but nothing is worth the way she was speaking to them. The two girls on cash were polite (I think one was the manager). This lady was crazy insisting to have the last names of these girls. I’m so sorry to the employees who have to deal with awful customers like that. Keep up the great work Sephora employees! I did ask what the two workers name were and it was Gabriel and Stephanie… they did great, and were so much nicer than I would have been!It’s the Christmas season… a friendly reminder to all to be kind to one another
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October 2023 by Ludmela Konshin
So busy, I literally walked around asking if anyone was going to help me. Someone did find a lipstick I was unable to find despite it being right in front of me. Customer service was laughable, yet every salesperson looked busy-ish. I could not say anyone helped me with anything of import. Spent $60 all by myself in a laughably small bag. I did my real buying online. At least I got free samples that way.
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October 2023 by Farhana Yasmeen Lima
I always have mixed feelings when I visit this store. It feels like the sales associates are always judgy and not friendly. Many products were out of stock when I went there.Store is almost busy always. So its hard to get attention of a sales to get help.
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September 2023 by Blythe Ivory
**EDIT: the store manager has since reached out to my mom directly to apologize and further rectify the situation. We really appreciate her support and help to get this sorted!My senior mother recently made a purchase here last month, and when she was checking out the cashier told her they were out of receipt paper and asked if an email receipt was OK, so she said fine. It wasn’t until after when she got home and looked at her email copy of the receipt that she noticed she was over charged for an item (cashier scanned it twice!) and so when she called the store to advise them, she had difficulty getting through and kept being put on hold. Once she finally got a hold of someone, they told her she needed to come back to correct THEIR mistake (she lives 40 mins from the store so to travel there and back for THEIR mistake it would be 80 mins +) so that wasn’t really an option. She ended up calling customer retention, and they would not refund her and gave her a hard time and told her they could only give her a credit for THEIR mistake, and she had to use said credit within 30 days. Absolutely ridiculous and horrible customer service all around from a company who made a mistake and over charged a senior, and didn’t do much to rectify the situation.
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August 2023 by C G
Got my free birthday gift, staff were excellent
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August 2023 by Chrissie Mayy
Made an online order, says it came but I never received it. They offered a refund, it's been a month and I still haven't received my refund. So they basically stole from me, because I'm out the money ans didn't recieve the product. They say call ur bank and I did and there's nothing pending through my bank for sephoras refund. They basically make unchase ur refund. They say they've issued the refund ,but don't.
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August 2023 by Alex Burtone
Crowded and busy when I went but Cassandra helped me and was very thorough to address my concerns and help me find products that would work for me, for so many years I have been told because of my age I cannot wear shimmer or sparkle but she assured me it would Look amazing and I love it
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July 2023 by Annie CM
Awesome customer service!! Short staffed today but Anzyleah was a buzzing bee helping everywhere! Thank you!! Bought Sephora brand. Tried and true as I am allergic to alot of brands. Sephora rocks!!
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July 2023 by Suzanne Bilski
Always have a great experience in this location. Staff is right there to answer any questions I may have, and they're extremely knowledgeable with all products.
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June 2023 by Lynn Mytroen
My first time in SEPHORA and left feeling like I was being discriminated because of my age. I was handed off by one staff member to another who just stood at the display; offering no help. I was not offered a loyalty card at check out...I guess I'm just too old to make use of points! Won't be back
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June 2023 by Aslihan Tuncay
We went Sephora Pen Center for my daughter's prom make up. I had worries about professional make up but Spencer made an excellent job. He is super friendly and talented. We loved her make up it was super natural but at the same time very professional. Thank you Sephora, it is priceless to make a teanager happy.
