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December 2023 by Ryan Murray
Worst staples I have ever been to I asked for assistance with the print station and the lady rolled her eyes at me and gave me attitude when all I asked was if I could load more money. Absolutely poor customer service and utter incompetence, why don’t you hire someone other than bratty teenagers. After she gave me attitude I said screw it and walked out, I don’t need that.
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November 2023 by Nathalie Koppers
Had great help today at the Purolator section. The girls there were wonderful, helpful and a little tech education to boot! Thanks for being pleasant! A smile goes alot further than a frown. ?
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November 2023 by Slavomir Olejar, M.Sc.
Exceptional Service at Staples in St. Catharines, Ontario: A Review of an Outstanding AssociateI recently had the pleasure of interacting with one of the associates at Staples, and I must say, the experience was nothing short of exceptional. From the moment I entered the store, I was greeted with a warm and friendly demeanor by Ms. El, who went above and beyond to assist me with my needs.Ms. El displayed an impressive knowledge of the products available at Staples, guiding me through the store with expertise and patience. What stood out the most was her genuine willingness to help and her commitment to ensuring I found exactly what I was looking for. She took the time to listen to my requirements and offered valuable insights, making the shopping experience not only efficient but also enjoyable.In addition to her product knowledge, Ms. El exhibited excellent problem-solving skills. When I encountered a minor issue with a purchase, she quickly and efficiently resolved the issue, demonstrating a high level of professionalism and customer service.Furthermore, her positive attitude and enthusiasm were contagious, creating a pleasant atmosphere within the store. It's evident that Ms. El takes pride in her role at Staples and genuinely cares about the satisfaction of the customers.In conclusion, my interaction with Ms. El at Staples was a standout experience. Her exceptional customer service, product expertise, and dedication to ensuring customer satisfaction have left a lasting impression on me. It's associates like her that make shopping at Staples not just a transaction, but a positive and memorable experience. I would highly recommend seeking out Ms. El for assistance during your next visit to Staples in St. Catharines, Ontario.
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November 2023 by J Bee
Went in to buy a stylus and printer was asking the sales associate questions to try and find the ones to best suit my needs. First guy didn't know much at all. He came back with the more senior associate and lets just say Ill research my next purchase myself. Had to exchange the Stylus for another one ( my original choice that they said wouldn't work for my tablet). So the 2 star is because the staff at the checkout and when returning the stylus were great ! I would rather be told honestly that they don't have an answer then told something wrong.In closing I'll say research your intended purchase so you don't have to make an unnecessary trip for an exchange.
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November 2023 by Paula Bastien
Went in to print photos. The staff explained what I had to do and said if I had questions they would be happy to help. I had an issue printing one picture due to the size of the file. The staff transferred a copy to their system and managed to reduce the file size so that I could print it. Very helpful and I really appreciate all their help.
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November 2023 by Ruth Maltese
I went to Staples for the sole purpose of having them able to staple 60 pages together, being they have staplers for that purpose. Before I proceeded to have the papers photocopied and stapled I asked to make sure they could have it stapled together as the original was. They verified they could. End result-instead of the papers being stapled together all in one they were stapled in 3 separate sections. I could have just stayed home and done that. The purpose was being able to staple them together as one lot, as they were originally ?
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November 2023 by Remo Battista
Have to thank the St. Catharines store on terrific service today. I was helped by a gentleman, Frank I think, who asked several questions, understood what I was looking for and finally got me the right product to suit my needs. Great job Staples team.
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October 2023 by Nis
They operate a shipping drop off.There is a young guy who works the counter who is inappropriately nosy when processing pa kage shipments.He asks what a person is shipping.He wants to know what is inside the package.He then uses that information to try a sales pitch for products he can get commission on.He is inappropriately asking people about personal info, that they are under no obligation to divulge.Who asks a person what it is that they are returning to amazon? He initiates the conversation. I have witnessed it with other customers, and have experienced it myself.Quit being so sleazy.
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October 2023 by Donna Epp-Froese
I purchased a cell phone for pick up and met the wireless consultant Zach G. I wasn’t planning on changing my cell provider or home wifi & tv, but I did because he was so helpful and knowledgeable and got me some great deals. Zach is very good at what he does; he’s not pushy and provided excellent customer service. Thanks Zach!
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September 2023 by Scott Rankin
I came in to use the Print Shop and El who was working at the counter was unbelievably helpful. Fantastic service!!
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July 2023 by Google user
This isn’t a FedEx shipping centre . Apparently according to the general manager. They are doing a “favour” for FedEx and according to him if a package looks to big they won’t take it. Because he has scales for eyes and can tell you how much something weights by just looking at it. What a cool party trick.
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February 2023 by Jamie Dellene
I came in today having a bad morning, in a rush and annoyed that the self-serve kiosk wasn't recognizing my file type.I asked Misty Ann at the print desk for assistance and she completely turned my day around.Thank you!!!! Will definitely come see you for any printing needs in the future.
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January 2023 by Artur Tymchyshyn
Very spacious and comfortable after the renovation or I guess a grand opening. Always coming in here for a printing job or a photo print. Guys and girls are always on the floor to help you out ??
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January 2023 by David Newcombe
Refuse to stand by their products. Sole me a 2800 Samsung phone which failed after 14 months. Refuse to take responsibility. No empathy whatsoever.Lost a very good customer today.
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December 2022 by Mary Gallagher
After almost leaving with no purchase, because of my walking challenges, and terrified of navigating the beautiful but very large store, Tom approached me and politely told me to relax, sit down and he would accommodate me with an office chair on wheels. Naturally he steered! We chatted and I ended up purchasing some coloured paper and 2 packs of small canvases. Purpose of this review is to inform head office not to admonish him for using a chair on wheels from inventory, or concern yourselves with fear of retribution or liability, but to praise him for “thinking outside the box”. He deserves more than a few stars…….more likely a promotional role on training staff on how to assist customers in need without being patronizing! HIs “sixth” sense is what gave me a wonderful shopping experience! Thanks to Tom! Also a quick conversation with Derek made me feel heard when I mentioned a courtesy wheel chair would be a nice addition to the store’s services.