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November 2023 by Cassandra Heasman
We had an amazing experience at The Source. Kendra was more helpful than anyone I’ve ever talked to about my phone plan and went above and beyond to help my husband and I. She was so fun and friendly, as well as knowledgeable and I would highly recommend her for all your tech needs! Thank you so much Kendra! You made my birthday even more special!
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November 2023 by Jeffery Watford
The customer service here is fantastic. Had a manufacturing defect with a device after 4 days and the devices company said that it is already 2 months out of warranty. After proof of purchase the device company would not help me at all. After explaining the issue to the store they were more than willing to help me. Fantastic staff went above and beyond as far as I am concerned.
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October 2023 by Devon K
I wouldn't always rate 5 stars for this store but Kendra was great and went above and beyond.Update: I still go here when I need a new phone and I'm happy that Kendra is still there. She's still fantastic and this woman was helping all the employees and me all at once, lol. She needs a raise!
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September 2023 by USB drive eve-lyn
One of the few places to buy a cd player...yes walmart will sell u music cds just not the machine to play them on. Wt-lol...the staff were very helpful and resourceful.
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September 2023 by James Smith
Bought a TV at a garage sale but it didn't have a power cord got one here and even got 20 percent off because I'm a virgin customer, not bad color tv for under $15
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August 2023 by Robin Garrett
Jobandeep at the Pen Centre store provided excellent service finding us a great deal for our cell phones. He was very knowledgeable and fun to work.
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August 2023 by Abraham A
Kendra, the store Manager is just absolutely amazing! Ive been dealing with her for years to change my phone each term. And the experience is just amazing! She goes above and beyond to help me out each time! You could never find such an amazing customer service elsewhere these days!
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June 2023 by Melissa Aldridge
Amazing staff, super patient, knowledgeable and saved us a ton of money on our cell phone plans and home internet. Thank you Sidd, Kendra and Michael!!!
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April 2023 by Tori Kaye
Kendra is the most amazing and helpful person to deal with! She went over and above for us when we were having some issues with Bell, she made every effort to make sure our phone plans were running smoothly. She even called the next day to make sure our phones were working properly! Highly recommend her. Thank you Kendra! You are a great help ?
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March 2023 by Nathaniel Dick–Wright
Amazing staff who go above and beyond for their customers. Would highly recommend this store to anyone. Shout out to Marianne Z. for helping me get signed up on Virgin+.
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March 2023 by Heather Maxwell
I couldn’t figure out how to play music from my iphone in my old car. Everywhere I went couldn’t help me. I went to The Source today, explained everything to Jobandeep, and within minutes he found something that might work. He ensured that it was paired with my phone before I left, got me a discount, and told me I could bring it back if it didn’t work. Now I’m sitting in my car, writing this review, and listening to my favourite songs! Thanks, Jobandeep!! If the manager is reading this, please give Jobandeep a big raise! He was informative, kind, made me laugh, and was just so so helpful. I’ll be back for all my tech needs.
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February 2023 by Stephen Kelley
After doing some comparison shopping, we found that The Source had the best pricing for cellphone plans, even better than the actual provider's store!The staff there were very patient and helpful as we explored options, and gave excellent suggestions on ways to maximize active incentives or promotions to save a little extra. We were very pleased with the customer service experience and an extra shout-out to Glen who went the extra mile in making sure we had the support to get familiar with the new phones.
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January 2023 by Bảo Linh
I had a great experience at the source today with kind help from Jobandeep. I really appreciate how kind and amazing he is as he took his time to explain and help me find out the best dealt patiently. I would love to come back for the quality and good customer service from Jobandeep and his team the source.
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January 2023 by Diesel Dreamer
Great store, and if you're going to buy a phone, Jatin is a great rep to buy from. He's super helpful and knowledgeable, very professional and upbeat! Definitely a great experience.
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December 2022 by Mallory Boucher
Had a wonderful experience purchasing a set of headphones from Glen. He was personable, knowledgeable and intuitive to our needs. We will definitely come back because of his earnest and genuine service. You are very lucky to have him as part of your team. Thanks Glen!
