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November 2024 by Simon Ngigi
The customer service from the call booking with Ms. Amber over the phone to the receptionist at the center (St, Catharines) they were super helpful, never missed anything, well informed and top notch. The track was smooth and excellent size as I needed it to be.The service was seamless from the beginning to the returning of the track in the morning to another humble and hospitable gentleman who cleared me got my bill ready.
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November 2024 by Barry Andrusyk
The staff is very helpful.
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October 2024 by Sourav Balgotra
Hassle free experience
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October 2024 by Tammy Locke
Clean, secure and convenient! I love the "leave a box, take a box" area and donation area. Made our purge a little easier!
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September 2024 by Mistah Keez
I rented a truck for the 28th of August to return on the 29th. The reason for the rental was due to the sale of my home effective August 30th and the possession of a new one. Unfortunately my possession for my new home was delayed. When I received a call from uhaul confirming my drop off location and time I advised I may not be able to make the agreed time and the gentleman on the phone became very unprofessional, questioning why and reminding me that I signed a contract. Although he was rude about it I understood it was approaching the end of the month and I did not want to inconvenience the customer that was relying on my return so I decided to take uhaul up on their offer for a free month of storage. I booked it at the same drop off location and requested 24hr access so I could drop it off on the 28th instead of the 29th. I spoke with Asia and she was very helpful in making sure I had access. However, upon my arrival the loading area's garage door (#7) was not working. As a result, I had to call uhaul and I spoke with another great person by the name of Crystal who tried everything she could to help. Unfortunately she could not resolve my issue and I was forced to use the single door security entrance to bring my stuff in. Unfortunately my Italian leather power reclining couch could not fit through the door and I was forced to dismantle it which resulted in it getting damaged. I drove for over an hour to that location and the person who was helping me drove an additional 2 hours to assist me only to have a malfunctioning garage door opener make our job of offloading way harder and longer than it had to be. I am now just getting home at 3:33am and my friend who helped is now on his journey home which will take him close to 2 hours.
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September 2024 by Hesham Toulan
Trucks at this branch are always dirty especially at the front and rear bumper, Advise all clients to Clean the truck well before picking it up. Watch your mobile for a msg to confirm the truck is fine. Include the protection plan in the rental otherwise it is 100% chance the staff will discover a scratch and you'll find urself liable for 1000s, on the contrary; if you pay the 20$ no one will even bother to check what happened to the truck..
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September 2024 by Todd M
I used their services for 3 years, until moving away, and couldn't be happier. The staff were always friendly and accommodating.
This facility is nice because they have lots of room to back in trucks in case you ever need to move.
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September 2024 by Louisa Bauman
Great experience overall
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August 2024 by Jaco Van Der Merwe
Amazing service from the team at U-Haul 72 Vine St, especially the two ladies who assisted on Sunday afternoon, 11 Aug. Unfortunately, I didn't take their names but would like to compliment them on their stellar service and friendliness. All the call center agents were also very helpful and professional. I'll definitely be making use of U-Haul in the future. Easy, efficient and affordable
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August 2024 by Chris
Great customer service experience provided by Lori
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August 2024 by Mike Valente
Roof was leaking into my unit for months and the only solution i was offered was to rent a different unit and move all my things. For the high price of the unit and the amount of units on hand it’s obvious there is enough income to fix your roof. Very disappointed in the experience and glad to be out. Will not use storage service here ever again.
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July 2024 by nicole pillsworth
They are great
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July 2024 by Marc Honsberger
Always great service and availability at this location. Will be back again.
Jason was super helpful on my return and took care of me better than I’ve ever been in the past from other reps or locations.
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May 2024 by Vicky Kotar
Great service, good pricing and availability
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May 2024 by Renee Tempest
Problems are with *Tempetures in the middle of Summer & Winter, in terms of doing anything in your unit..* Must be Full Sun or Bring a Flashlight to be able to Sëë to do anything in the unit, like Sort.. No outlet for me to hang my light..Otherwise, clean and dry..
