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January 2024 by J J D
Dealership was not polite but not good, vehicle was stuck in the mud, water was in the truck. It took us more that an hour and half to get a replacement from the depo. We were charged extra because the dealer inserted miles in the system calculated. Had to make a call to get our refund, got transferred to 5 people, finally got connected to the first customer agent and she was able to do what she had to do, and we got out refund. The good thing , you get connected to an agent very soon.
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January 2024 by Rich Shoemaker
The vehicle we used was good, all that we needed. The employees were very helpfull and friendly. We would certainly use their services again.
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December 2023 by Isa Decos
Used to be a stellar location. Have recently encountered employee Alyssa on two occasions. She was unprofessional, not friendly, seems like it’s a chore for her to be courteous and should not be dealing with customers. My second experience with her was worse than the first. The other employees are great (Aysa, Brandon) as is the manager MJ.
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December 2023 by Richard Favreau
The staff was very friendly and helpful. The vehicle was in excellent condition and nice to drive. The storage container was clean and perfect for our needs.
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December 2023 by Jay Atherton
I rented the 15’ truck was told that the fuel was at 3/8 of a tank I only drove 5 miles and was told the the truck only had a 1/4 take when returned. The guy compared starting mileage and ending mileage and confirmed that 5 miles was used. He sent me out to go top up fuel which cost $15 to get it up to 3/8 either this truck has bad fuel mileage, 1 mile/ five dollars of fuel or the fuel gauge is faulty either or not happy I had to put 15$ of fuel for 5 mi driven. Will not be going back to this location any one with a brain can see that something is wrong when checking out and in mileage.
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November 2023 by Jade Hayward
Friendly staff reasonably priced over not bad
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September 2023 by Sarah Pilon
Worst moving company ever. Horrible costmer service with very ignorant staff. Would never recommend. Booked weeks/months in advance to have them call the night before the move to say there's nothing available until the next afternoon. Now scrambling to find people that can drive the truck and fill the truck because they people I booked won't be available now as they have other jobs booked.
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September 2023 by Jeff Graves
Horrible Location!!! Very slow and will steal your $$$. Too lazy to check their camera's to give your $$$ back
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June 2023 by Ian Ballantyne
Don't go to uhaul, they will scam you for every bit of money they can, never going back, I'd rather spend my money somewhere where they value their customers.
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June 2023 by Chris Van Kralingen
The people are great to deal with howeverIf something happens and you fall behind they won't do a payment arrangement and you may loose everything
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January 2023 by Koray Korkmaz
Conveniently located. Guaranteed equipment, knowledgeable and polite staff. Prices are reasonable too
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October 2022 by tess brown
I had items stored here, rented a van and a truck as well. The place is very clean and they are continuously doing things to improve service. The vehicles are inspected and checked immediately after return.
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October 2022 by Doug McClelland
Everything is nice and new. Some employees are great, others not so much.
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September 2022 by Alfutir Mayweather
Got the job done quickly and location is great!
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September 2022 by Camille
I had a coupon for 1 month free. The CSM did everything possible not to grant me free month. I had to escalate it to the manager on-site to have it resolved.I packed up my whole house and arrived to this uhaul location to move in. "Access denied"No one told me I needed to purchase 24 hour access.I never ended up moving in.1 month later they charged me $116.00 and refused to remove the amount from my account. Fully aware that I never moved in.Again, I had to escalate the inconvenience.Vine St- St Catharines location has very poor customer relations service. 1/5
