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March 2024 by Brandy Messenger
Last night We decided to grab a quick dinner for the 3 of us, each of us grabbed a combo .As the bag was handed over, the tray of drinks was handed thru the window and the one tipped over with spilling a bit, during this time the girl handing the food over just laughed it off with us and we left not checking the bagDrove home (15 min away ) got home, realized a chicken burger and 2 large fries were missing, attempted to call the store multiple times to no answer.Drove back to the store, approached the young girl at the cash, explained the situation and she said she would grab the manager.Well, out stomps the “manager” from her back cage she crawled out from, who was very clearing annoyed for having to get up and deal with something.She comes over and we calmly explain and she snaps back at us and another customer who also was not giving his correct meal, she takes the wrong meal that the young man had and chucks them into the garbage, what a waste of product, doesn’t speak to any of us, just basically throws the bag at me and walks away.She was extremely rude, not once did she apologize even after when it was pointed out that she did not give one nor try to make things better.Also once we drove back home with the “fresh “ new burger and fries, the bag had barely any fries and they were not fresh at all, these meals are not cheap now and this was an unfortunate event where none of us will be backWas just looking for an apology,, people make mistakes, even when pointing that out she gave some sore of smirk and argued but that is not how you handle any type of concerns.I think she needs to be kept in the back away from any customer because the way she acted is unacceptable
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March 2024 by tyleigh finora
horrible food, bigger girl with glasses (manger maybe) rude and has an attitude problem. was rolling her eyes and making snobby comments. then proceeded to make the burger wrong. horrible costumer
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March 2024 by Gerry Pogoda
Food was late over one hour burger was cold no
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March 2024 by Gregg Pennington
Drive thru was very quick. Enjoyed the Bacon Cheeseburger and 6pc nuggets.
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February 2024 by Young Muscle Property Services
I’ve never had a good experience, always rude - locks doors early and this time they handed me my order in a rude way and didn’t say a wordAvoid this location!!
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February 2024 by Vern Hibbard
This place is the best place to eat lunch!! I always get chili cheese nachos with extra chili and a seniors coffee with double cream. The price is always $2.50. Yup that correct!! But the best part is the staff starting with Pam. Kelsey, Abby and Macey always do amazing work too. They're great - ALWAYS SMILING!!! I can order this four times and still not spend as much as I would at A&W with a burger combo and this is way more healthy. This place is always busy and it is easy to see why!!! I'm there always once a week after hockey and sometimes twice or more.
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February 2024 by M N
Store and mobile app are totally different. App sold us items the store doesn't have. Store couldn't modify the mobile order and had no suitable substitute. Got home and the order was wrong, with lesser value items and even though 6pm rush, food was all old and cold.
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February 2024 by Jillian Ganshi
Used to frequent here as I work nearby, but the last few times the food has been absolutely terrible. Salads with brown lettuce and dried out chicken, chicken wraps with more hard, dried out chicken. Just gross. Won't be returning anymore.
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February 2024 by Gord A. Robinson
Service getting WORSE. Catering to drive thru customers 1st. Several of us standing in line over 10 minutes. We finally left & went to Tim Hortons.
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January 2024 by Brandon Meyer
If you go to this location speak slowly and repeat your order at least three times. They have a difficult time placing orders at
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January 2024 by D S
It's all good! We
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January 2024 by Ali Ghanim
What can I say, it is the most busy fast food in welland, but the worker are always smiling and welcoming you.They are heroes ❤️
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January 2024 by Chris Lopoyda
Told the lady to make 2 separate orders so we can redeem 2 rewards. Took like 10 minutes and we redeemed 1 reward. Y'all are awful ?
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January 2024 by Jason Uhelak
The place is dirty. They just put a new drink fountain in and its always dirty. They put the lids and ketchup stuff all in the same spot and it looks like it never gets cleaned. The floors behind the counter you can see the dirt and dropped food. The tables in the dining room dont look like they get wiped down after the people leave a mess. Several times they have had a new employee working the front by themselves lost as can be and the manager is more focused on having a conversation with the other manager and working drive through instead of making sure the new person gets the orders correct. And thats if you dont get cut off by one of the skip drivers who constantly cut in line and push there way in. This store on Hartzel has to be one of the worst ones i have been too.
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January 2024 by R B
This gotta be the worst Wendy’s location I’ve been to. Ordered the limited BBQ Bacon Cheeseburger combo and literally the “expectation vs reality” moment for me. The burger looks so dry and flat, little cheese, old & hard dried up bacon. The fries is not medium but kiddy meal size. The lady in the counter looks fried out of her mind. When you talk to her there’s a delayed in her response. Service too slow. Overall this place is a complete joke. What a shame.Piece of advice, do yourself a favor and stay away from this place!