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October 2023 by Muhammad Ali
Sheri was absolutely amazing, came here looking for a pair of work boots and she helped me find exactly what I was looking for. I'll definitely be coming back. Great selection, great service of you're someone that works with their hands or on their feet these guys will take good care of you.
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August 2023 by Hassan Chaudhry
Bought couple of Reebok shoes from them. Use them seldom but still one pair of shoe has 2 nails came through inner sole of the shoe and started pinching the foot. Called location to check if there is manufacturing warranty for this defect. Since it was over 6 months so they refused. Though I believe it was manufacturing defect not wear and tear issue. They should have atleast shown some grace and good customer services.
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June 2023 by Matt Hotel
Great place for work stuff. They only have safety shoes/boots. So don't go there f you're looking for runners or just plain boots
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January 2023 by Owen C
This was my first time coming to Work Authority for boots and I have to say that I'm incredibly impressed. The level of assistance I received from LEXI was unrivaled by any other shoe store. She was very patient and ensured that I was informed on every pair of boots I tried. If they should fit a little snugger, the safety features, whether they'd stretch a lot or a little. She gave me time on my own to try on pairs and wander around, but always was nearby when I voiced my thoughts on them and ready with a suggestion for a different size/similar pair. I must've tried 8 pairs before I found the ones that we're absolutely perfect. I cannot thank Lexi enough! I'll be back for certain :)
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December 2022 by Brandon Olah
Came here today to purchase new work shoes. The lady working asked me if I needed any help and I told her what I was looking for, she let me know where to find what I needed then let me look around. I pretty quickly found what I needed and bought shoes as well as some new socks. This how shopping should be everywhere. I was helped without being harassed. Overall a great experience. They have nice selection of work wear too. Very nice store
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July 2022 by Gage Lidstone
Never actually shopped here because THEY’RE CLOSED WHEN WORKING HOURS ARE OVER. How does that make sense? You’re closed by the time the targeted shopper gets off work. I just need some boots man.
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January 2022 by Wolfmaan S
I arrived to spend over $200.00 on a new pair of work boots and forgot socks. I was advised by the clerk I would need to purchase socks from them before I was able to try on shoes. Thankfully next door their competitor was happy to provide me with socks and I spent my money there.
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September 2021 by Jessica R
I've come here twice to get workwear and they've been closed both times when ALL other surrounding businesses are open. I don't know why I even bother trying. They pitch that there's a 6 month warranty on shoes but if you they show any sign of use such as dirt and any scuffs unrelated to your issue they refuse the warranty.
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September 2021 by Adam P
Great place for everything work related, from industrial to casual. Just bought the same steel toe boots that I bought over 4 years ago.
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September 2021 by Lynn Debruin
We purchase our work boots here and also gift cards for our staff. We have a job that requires a lot of walking so we go through boots fast. Our son got some major attitude from Penny the manager this week (St Catharines). She was accusatory and reluctant to honour their in store warranty. My husband also had the displeasure of dealing with her the week before that. We're spending on average $300 per pair and 2x per year. If the boots don't last they should be replaced no questions or interrogation needed. Either they are under warranty or they're not. Don't appreciate the attitude. I will be calling head office.
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September 2021 by Aaron S
Went here with my girlfriend about a year ago to get coveralls for her. I was taken care of as you would expect, but she was invisible, once she picked out coveralls she awkwardly stood at the empty checkout for a few minutes until the two guys realized we weren't shopping for me. I guess they only cater to men, women surely don't need garage clothes.Mark's work warehouse is a few doors down, take your money there.
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November 2020 by Philip Blythe
Great customer experience. Had an issue with a bad pair of shoes cutting into my ankles.. Daniel took care of the whole return situation and am pleased with the Keen boots he helped me find.
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September 2020 by Nixo Night
I wanted to take the time to make sure every one whoo comes online can read this!!!As a essential worker I must say to all MARKS shoppers they left us all hanging in the dust we we work hard in these time Work Authority Is there with open doors to all essential workers !!!! Inviting and helpfull I was able to get new boots pants and well needed work socks .... THANKS WORK AUTHIRITY you have become my #1 stop for work clothes !!!!A+