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March 2024 by Peter Glandon
Prices are great and friendly staff
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March 2024 by Romeo Fernandez
Ordered and came in with a mangled box. Please package our item sufficiently as the heavy item inside becomes loose. We just want to let you know how us customers receive our product. Thanks.
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February 2024 by The Life Of a DREAM
R I bought breaks from here, didn’t fit . returned it, then they gave me another rotors and pads, also didnt fit. They told me the breaking system you have is different. Is this a real answer? Bad bad bad. They also made me wait, I don’t recommend this place. Go buy from CAPS
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January 2024 by ali Naseer
Customer service is the most important think when dealing with such a shop, being nice, explaining the shop’s policy , especially refund, and helping valued customers, plays a crucial role for the customers to come back again.My experience with Ellie ( customer service employee ) gave me a very negative impression about this shop!
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January 2024 by Don Edmonds
Autoshack excellent savings, incredible service. I can hardly believe that my brakes and struts arrived so fast. Ordered Dec 30 arrived Jan 2 , Dec 31 was a Sunday and Jan 1 a holiday!
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January 2024 by James Rean
Purchased a brake calliper 20 days ago, on Christmas Eve it seized while on the road 2 hours away from the purchased location. I purchased a new calliper from Canadian tire and installed it on the side of the road. Tried to return the original caliper today only to be told there is no refund only exchange, I explained to them that I don’t need a replacement as I changed it so I could continue my trip. There is no way they would issue a refund. I would not recommend purchasing anything from Auto Shack as you will not get your money back if there part is defective.
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January 2024 by Left Review
I order from them all the time on eBay! Love their parts!! Great quality! Amazing prices!!!!!
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January 2024 by Jeff Mitchell
They refuse to do returns, they totally don't care about their customers. I would never recommend them at all.
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January 2024 by Jonathan Vaillancourt
Very poor customer service. I purchased a suspension kit and received the wrong model due to an error on their website. Follows several communications (4x), exchange of photos, invoices ect ?. No one called me back to give me an answer. They refused the return. They suggested I sell the piece myself ?. What a disservice! I do not recommend at all . Especially if you have made a return!Very poor customer service. I purchased a suspension kit and received the wrong model due to an error on their website. Follows several communications (4x), exchange of photos, invoices ect ?. No one called me back to give me an answer. They refused the return. They suggested I sell the piece myself ?. What a disservice! I do not recommend at all. Especially if you have made a return!
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December 2023 by Ryan Robinson
Completely miserable experience dealing with your employee.
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December 2023 by DinkDangles Bojangles
Ordered hundreds of dollars through this site, getting the 6 month warranties, the one time i order the wrong part they won't exchange it under the extended warranty. The shop date to fix the vehicle was already a month after the package arrival and the 6 month warranty doesnt cover part exchange???Well cheap parts bit me this time,Thanx for nothing guys, you lost a long term customer because you have NO customer service. Ba-bye!
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December 2023 by Codie Montr
woke scared incompetent cashless store that does not value there customers time or experiencescared of theftworkers that cant do math for cashthere is no benefit to staff or customers by making purchasing more difficult and not accepting the base form of payment cash even the worker told me no cash with disgust and not understanding why and wishing he was allowed
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December 2023 by Callum Thomson
Good Service. Richard went above and beyond and waited a couple minutes after closing to hand me a part I had ordered for pickup! Thank you!
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December 2023 by Ludovic legault St-Onge
no service in French, they sent me parts that I had canceled and they debited my account.When I call them they tell me that I have to send them back at my expense and that they will see on site if I should be reimbursed
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November 2023 by bob Leduc
*** Service Not So Good ***, they tried to sell me their part for $69.99 and at Canadian Tire the same thing was on the shelf, no ordering for $7.99., I refused it. Not so good - unless you like overpaying.After calling then, talking with one of the Guys and a Manager looking for a trailer hitch wire harness specific to my vehicle, I was told it had been ordered. When I went to pick it up, they tried to give me a universal wire harness which would require splicing my wires, defeating the purpose of me trying to install the part myself.The 1st Mngr was cordial as was The 2nd Mngrs.,Assistant and The 3rd Mngrs.,Assistant started by telling me he wasn't in a good mood then, repeated everything that was told to me before. Great for the Company bad 4 the client.
