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November 2022 by Janna L.
Oof, this place is dangerous. I make a list and try to stick by it. Parking is coocoo, I try to go at off times. Mid day or just before close. Employees are always kind at check out but I wish there were a few more on the floor. It's a big place and I can never find what I need the most! Things get moved around so much or get discontinued so if you see something great, buy it! Samples... ugh. I'm always hungry as I get so busy, I forget to eat. Yum. I love everything they serve. Unless egg or mayo related. Customers are usually friendly and one has to be understanding in this place as the shopping carts are huge! I love looking at seasonal items, avoid the sweets, clothing and books. And the cold rooms, brrr! I tend to buy all my paper products there and am addicted to their croissants. Sooo many in a batch tho so I like to give some away while fresh as they don't freeze well. I buy hamburger and cut it 4 times to freeze as I am an expert now at pasta sauce for my lasagna and chili. I bought recently a heated blanket I'm in love with and want another one but I think they are all gone now. I save a lot of $ buying Timmies kcups when on sale as those suckers are pricey anywhere else. All this writing about it, I'm starving and may go right now. Thanks a lot, Yelp!!!!! :)
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January 2022 by P C.
I used the Costco photo Canada web site and created some gifts for the 80th birthday of my aunt . I was able to check out and enter the shipping address. However, I got stuck at the Billing page since I live in the US and the web site did not let me enter the US billing address. I then called the Costco photo support number and talked to a support person. (I did not get her name) She was not helpful at all and was rude. So I still could not order the gifts yet. Very disappointed with the Costco photo service of Canada. I have been using the photo service in US before and never had problems. This is my first negative review on Yelp. Hope someone from Costco photo could help me with this issue.
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March 2021 by Evgeniy Tyagley
Excellent thank you.
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February 2019 by Lisa L.
Love going shopping at Costco, though my wallet hurts with every trip. The stores carry a wide range of products from produce to electronics, eyewear to household supplies. Keep in mind that you will be paying more upfront, but the savings come because you are buying in bulk, so the per unit cost is less than what you would pay for in regular stores for the same amount. This particular location has all the amenities that you would find in the other Costco locations (eyewear, photo printing, cafeteria) with the same pricing, though I find they don't carry a lot of the products other Costco locations in the city do, but that could be because this is a smaller location. One downfall of going to this particular location is because it services basically all the West end, it can get packed very quick. The parking of this particular location is also extremely poor. If you do not like large crowds or having to wait to find parking I would avoid this location during anytime after 11am or on the weekends.
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October 2018 by Cec F.
This review is about the tire centre. This morning the 26th of October 2018 I went to the Costco Tire centre on Silver seven road in Kanata to get four previously ordered tires installed. My appointment was for 8 AM and it was suggested I get there 15 minutes before my appointment. I arrived at 7:40 and stood in a lineup till 8:08. The guy behind the counter shouted anyone here with an appointment, I held up my hand, the only one in the lineup BTW. It didn't make a difference I still had to stand in the line. He must have liked to hear his own voice. My car was finally finished at 10:10 pm that's over one half hour per tire. I went to ask for finish time for my car and was told to stand in line again I explained to the ignorant person my story and he said and I quote " I don't care about you or your car stand in line". I'm a senior and a longtime executive Costco member and I think the treatment I received was deplorable. I left the tire centre and only upon reading my invoice did I realize I am supposed to return for re- torquing of my wheel nuts after driving 40 Km. This is not only wrong to be treated this way but it's dangerous There was one other fellow behind the counter at the tire centre who overheard my exchange and went to check on my car for me. He returned with my invoice and car keys. I thanked him and we had a short conversation where he basically said the tire centre was a circus and appointments don't make much difference. I went back in the main store to speak with the manager but was told he was not in yet.
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July 2017 by Natasha R.
I would like to send a complaint about the Tire Centre in Kanata, Ontario COSTCO. I bought winter tires last November and have had to return to the tire centre x3 as each tire has developed a slow leak. This has been time consuming and difficult as I do not live near a Costco (about 30 minutes drive each way). My 4th tire has also developed a slow leak yet I didn't return to Costco to fix it. Each time I went there I mentioned that All 4 Tires need checking yet, only one was amended each visit. I was not heard. Another complaint I have is that my winter tires will not come off my vehicle. I have tried 3 times now to take off my rear tires with a variety of tools and at the 3rd attempt the rear wheels finally came off. Only to find that the front wheels, refuse to. The reason for this has simply been bad fitting from the Costco Tire Centre. Rims need to be cleaned before being placed and anti-seize needs to be applied. Both actions were not taken by Costco Kanata Tire Centre. I realize that I can have free service from the Tire Centre but that should not mean lower standard of service. Now, I have to contact the Tire Centre again (if they ever answer their phones) to rearrange another appointment so that they can take off my tires. However, I feel increasingly anxious about being served by Costco and angry that I cannot rely on a proper job done.
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September 2016 by Al E.
What can I say. I've come to love Costco. Good prices for high quality products. And I don't know anywhere else that has as generous of a return policy. Two negatives for me: they're always busy, and I always come out of there having spent more than planned.
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July 2016 by Angela Y.
I mean...who doesn't love Costco? I've been coming here since way back when I first knew it as Priceclub. Among the Costco's in the Ottawa area, I've got to say this one's my favourite. It's got great selection and the staff are really helpful. The hot foods area does pose as an obstacle because it's location right in front of the checkout counters so when it's busy and there's a lot of people, it's difficult to find where the food line up is. Otherwise, go go go!
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June 2016 by Jane D.
I was severely disappointed by one of the staff members being very pushy for a membership as I was there with a friend. I felt very harassed by her as she continued to harass me throughout the check-out. I have not been to Costco for years and was very excited to experience the deals available to me. Overall there were some deals that were worth the trip and others were not. I spent close to $400 easily because I was buying in bulk.
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May 2016 by Norm D.
Purchased eye glasses here a few months ago Great I can see well now Eye doctor was professional, friendly and efficient Service staff for setup were good Have been enjoying my glasses But Had a small home accident or human error that bent them out of shape Had to return to Costco to have them checked No problem No waiting No charge As good as new Happy Happy
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February 2016 by Francis T.
This is a basic Costco. The good: Actually very clean and the areas well spaced for numerous carriages at the same time. Lots of cash registers opened so we did not wait for long. Cashiers super friendly. Lots of boxes. The bad: Eggs section not cleaned properly, traces on floors and the ones on palettes ready to drop. From the Costcos I went to, this one has been the friendliest and cleanest so far.
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October 2015 by Gordon H.
Cheese is fantastic and well priced. I also like their fish especially tuna steaks and organic salmon which are expensive but great quality. Staff here is friendly and helpful. Parking here is dangerous. There seem to be an abundance of elderly drivers who really shouldn't be behind the wheel.
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October 2015 by Dee L.
No way Jose to the Merivale and Innes location!! But yes way to the Kanata location! Yes, all Costcos are busy all the time, some days more than others but the Kanata location has so much more room for parking! We have been on the busiest day and parking was no problem! Checkout lanes always seem long but the lines move quickly. One thing I can't stand is cramped parking - that's why I rather drive a bit out of my way instead of having my property damaged in a tiny parking lot of a huge and major warehouse. Price wise - Some items are really not worth getting in bulk even if you have a big family or office staff, etc. it's just better getting it from your local supermarket.
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September 2015 by Samit K.
A wonderland for a guy to shop at! I hate shopping - but I love Costco! I shop like once a week and for whatever reason, the cart rings-up like $100-$200 each trip! Pros: Straight-forward aisles and organization, no coupons, great prices, no more than like two options for similar products (e.g. Kirkland Salsa, Old El Paso salsa) bulk quantities to never have to buy anything too often (example - enough shampoo for a year+). Great staff at this location - super-friendly and helpful. Some products, I can't even imagine paying non-bulk prices! Rewards credit card that I just love and use everywhere. Membership easily pays for itself! Cons: Sometimes produce isn't as good of a price, so some items I forgo, or I just buy it so my wife never asks me to buy it ever again (so another Pro).
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January 2015 by Karina F.
My friends and I were walking to somewhere in Kanata, ended hungry, so landed ourselves at this Costco for a bite. I felt sick after eating there, but figured it was caused by eating too much sugar. On my way home, I started feeling really thirsty. Kept drinking water, no relief. Woke up in middle of night, spent 6 hours vomiting non-stop, and when there was nothing left in my stomach, was just painful dry-heaving. I couldn't go 5 miutes without throwing up. Tl;dr: This Costco gave me 2nd worst food poisoning of my life 1/5. (My worst food poisoning was from Oliver's at Carleton U)
