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June 2024 by Al Al
Oh boy…Where do I start….
Not the sharpest knives in the drawer that work in the pharmacy especially from the one girl. Never calls you, forgets, gives inaccurate pick up/ready times.
There are other compounding pharmacies in Kanata and not as frustrating.
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April 2024 by Claudio Gondo
Thank you for being great! Thank you for preparing my prescription so fast! Thank you for being so nice!
I went to IDA Compounding Pharmacy ready to hear that I would have my RX ready in a day or two. But you guys said that it would be ready in 20 or 30 minutes and I couldn't believe it!
While we were waiting, Brenda offered my daughter stickers and chocolate. And I'm so grateful for her asking if she could have some before handing the chocolate to my daughter. This is what I call respect at its best!
I told her that now I want to come every day and she said that I could have stickers as well lol. Love it!
I can't think of any other compounding pharmacy to refer to my friends. It's a 30 min drive from my house and it's totally worth it.
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February 2024 by Anahitaart__ Artist
My Son couldn’t use usual tablets so I had to order compound with IDA stittsville. Delivery was on time and many thanks to Sara.v that helped us for different inquiries several times patiently.
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January 2024 by Walter Lee
Friendly cashiers and knowledgeable pharmacists. Unlike shopper’s drug mart, their products are very reasonably priced at IDA.
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December 2023 by Rocket Ron
I am changing this review - now up to 5 stars. I'll admit - they have drastically improved their service since I wrote my original review. The service is much much better, and considerably friendlier. Well done!
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December 2023 by Kim McDougall
Went to this pharmacy today and was served at the cash by a very pleasant young man. He was friendly and polite and very nice to my 3 year old grandson.
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December 2023 by Ronald Boyle
I am changing this review - now up to 5 stars. I'll admit - they have drastically improved their service since I wrote my original review. The service is much much better, and considerably friendlier. Well done!
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May 2023 by Jacob Coates
I went onto the store and ask the pharmacist for my pain medication that I have a doctors note for and he refused to give me the pain medication for my surgery that I just had. I had to go to another pharmacy you need to really have a conversation with your pharmacist
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May 2023 by Adrijana Émilie Conroy l
Great collection, well curated. The pharmacy is also the most efficient and the most kind. The staff is always friendly, each person I have encountered here has been really great.Today, there was a miscommunication about whether my perception was received from the clinic or not, and the pharmacist actually ran out and caught up to me in the parking lot. That's speaks volumes about the level of passion and care from this pharmacy ❤️
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March 2023 by Notlib N.
Although they try, customer service and a customer experience seems to be foreign concepts to them. They make it difficult, they make the customer do most of the work and yet they are very slow at fulfilling prescriptions. Typically they have trouble finding prescriptions which tends to be an inconvenience and staff attitude can be lacking/poor. I'd like to like the store however, service is an afterthought - it's too bad.
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February 2023 by Siobhan Mullen
Wish I could leave 0/5This is the worst experience I have ever had with a pharmacy. I have had to deal with them several times as no one else carry’s what I need. There has been a problem every time.This time I called to refill my prescription and gave my new insurance information. Then, a couple days later I was charged full price. I called to ask why and they said that my insurance provider didn’t cover that medication. It’s $400. There was no phone call ahead of time to ask how I wanted to proceed and this is not the first time there has been extremely poor communication from this pharmacy.When I called to speak to the manager, I was put on hold, someone who wasn’t the manager tried to speak with me, then I was put in hold again for several minutes before being told the manager was not in.If you are able to go elsewhere, do so.
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January 2023 by Hadley Lake XOXO
Best pharmacy & amazing employees!! I was sent there to get a prescription with a toddler crying and screaming in pain from an ear infection.. they went above and beyond! Brought her some candy, a lollipop, and water. They filled the prescription asap! Thank you! Amazing work!
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September 2022 by Karim Amin
Too expensive
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September 2022 by Tran Whitney
Staff are very friendly, professional and courteous
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September 2022 by Terry D.
Average service
