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December 2023 by Retro Rabbit
The grooming salon is amazing! You guys rock!!! My fur baby has been a loyal customer for six years. Keep up the excellent work!!! Woof!!!
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November 2023 by Mike White
Professional, friendly service from our groomer Tabitha.Always a positive experience.Our dog is always happy to see her.
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November 2023 by Jessica Tenente
I’ve been coming to this PetSmart for a over 5 years now. When ever our regular groomer can’t get Zoe in we come to PetSmart. They are always super friendly and the place is always clean. This is more of a last min resort as they put the dogs in a cage and mt dog is not a fan so I feel bad. They so usually take 3-4 hours on our Siberian husky. There was only one issue this whole time and they fixed it right away and went over and beyond to make me happy. The girls in the grooming salon are awesome Zoe loves the ladies.
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November 2023 by Danny De Caire
PetSmart is PetSmart. They were busy as usual was able to make an appointment for my dogs grooming and was able to get the same groomer as last time she is very good with my dog as my dog is getting a bit older now and needs a bit more attention. I am glad that I switched to PetSmart for our dogs grooming.
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October 2023 by Ivana Atlija
I brought my dog Freddy for grooming and am extremely happy with the result. Amy did an amazing job and was so kind and thorough. I've been to lots of Pet Smarts but this was my first time at this location and he looks the best he's ever looked!
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October 2023 by Andrew
Tried to order pet food online, the website is so hard to navigate and after 20 minutes I got everything into my card, my credit card was charged BEFORE I checked out, and now that I'm on the submit order screen I see that it has added "SS 303" to my address. I go back to change it, it creates a new address in my "book" then select correct address and on checkout again it says SS 303, tried and after 40 minutes now, I've come to the realization PetSmart paid less for their website design than I'm about to for my uber to the store and back. Thanks for wasting my time :/
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October 2023 by Mike Hall
Totally ignorant and unprofessional. Ignored for 10 min in a stressful situation. Had complete paperwork with highlighted vaccinationsLady who ignored me for 10 min told me this paperwork ( from the vet ) was no good after being accepted on the phone prior to booking. Garbage service and unqualified staff
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September 2023 by Nina Fabienne
DONT BRING YOUR PET HERE. The grooming salon is a joke! This is the second time the groomer (Amy) called in sick and instead of leaving space in others schedule for sick groomers or having a back up groomer to come in they cancel everyone’s appointments without 24hr notice like none of us have lives that they re arranged. The grooming manager doesn’t care and left me on hold for over 20 minutes. I had to hang up because I have other obligations and he never called me back. Their resolution was to schedule me with the same groomer tomorrow to take a chance that she is not sick, if I didn’t want that I could get the next available appointment which he was so “eagerly” looking up. Very unprofessional and rude! I am going to corporate about this as it’s not the first time and the managers behaviour is completely unacceptable. He has a job because of customers and it appears he forgot that customer service is his number one goal. Wish I could give 0 stars! If they are unable to have a resolution conversation, imagine how they treat your animals if they are frustrated!!
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September 2023 by Paul Safranyos
Well stocked shelves and many ongoing sales.Clean store and helpful employees.Our favourite store for pet food and supplies.
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September 2023 by Anna Galati
Products are expensive. I only buy treats and use the grooming salon for my pup. 4 stars for store. 5 stars for grooming salon.
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September 2023 by Emorrow
I take my Aussie here to be groomed. She's always gone to Cali and she does a phenomenal job. I was skeptical about using PetSmart but I won't take her anywhere but to see Cali now.
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August 2023 by Jo Puga
The grooming salons service has gone down. The management is not the way it used to be either. Since our dogs were bordered at pet smart they developed anxiety so we have always had an express grooming service. My elderly mother booked the appointments indicating express. After she dropped off the one dog at 7 am it is now 9:28 and she is not received her dog. She had to wait 20 minutes while her dog was kennelled to rest while the groomer finished shaving another dog. She was supposed to add and the finishing touches to our dog which our dog was just given to us. Our dog has been home for a few hours and is still skittish.I feel they take advantage of the seniors when it come down to service and lack of communication. We have been a customer there for 9 years and we are very loyal customers but I will never go back.I do not recommend ANYONE use Pet Smart
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July 2023 by DIESEL 905 (DIESEL)
My American Bulldog-Pitbull loves this stuff. Grain Free good quality dog food with Freeze dried raw bits ?
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June 2023 by Colt The Dog
Walked in at 8:56 am store doesn’t open until 9am except for doggy hotel. Manager Matt stopped us when we went in and told us we had to go back outside because the store wasn’t open yet. I could see people walking around the store. A minute later someone else came to the door and asked us if we wanted to come in. He told us that we could come in but the registers wouldn’t work until 9:00am. We told him that someone told us that we had to wait. He looked confused. We walked in and got our bag of food and checked out at 9:03. Not great customer service. No sense going to a store where you’re not welcome.
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June 2023 by Pandahkiin
Went to this location earlier in June with my wife, mainly to pick up some neon tetras, guppys And a plecko. Found some really cool aquarium pieces, and the person that helped us out was super nice and knowledgeable, made the whole experience easy and was gentle with the fish. Which I always view as a plus.The only reason I can't give it a higher rating is that out of the 12 or so fish we purchased, to date 6 have died so far within a couple weeks of buying them.Once we got them home within hours we could tell some had issues, and they started dropping like flies. I know you have a timed thing to bring them back for replacement, but there is no way I'm going back 6 different times.