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February 2024 by Constance
STAY AWAY FROM THIS PLACE!If I could give 0 stars, I would. This place is the biggest JOKE and doesn't even deserve 1 star.I bought a couch and a set of night stands several years ago and still think about it to this day because it was the biggest regret. Owner has no sense of customer service and threatened to spit in my dad's face. Used the F-word on us and threatened to call the police. I was in shock and it seems like I was not the only victim as several reviews share similar experiences.
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March 2020 by Ashley Norton
RUN, don't walk away from this business!The owner GAVI, comes off so pleasant and helpful until she steals your money.Gave a $500 deposit to purchase a sofa, left the store and started reading reviews on the business. Multiple cases in the BBB. ( They have had to open, close and re-name multiple other stores due to bad business)I called GAVI the next day and told her I had changed my mind. She told me too bad, no refunds. 'Ill save the details, but GAVI kept my $500, never returned my calls, and she will gladly steal your money too.The furniture quality is worst than IKEA. Don't be fooled by the good reviews of their friends/family.
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March 2020 by Kumar N
I have been sold a substandard product while promising it to be a fully leather couch. Case underway unless a resolution is found.
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March 2018 by Yeshaan Nair
Urban furnishings is one of my favorite place to shop for my furniture. I ordered my dining set from them and was worried if I will get it on time thank u to Gavi and Dhiren for delivering my product on the committed date.
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March 2018 by gitanjali nair
Excellent service!I am very pleased with the product and the price. Gavi is very friendly and responsible women. She helped me find the right product for my living room. Thank you urban furnishing. I will 100% recommend this store to others.
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March 2018 by Neha Sethi
Had a great experience. Got my bedroom set from this place. The lady helped us a lot with patience. Great service.
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March 2018 by Harvey Singh
I thoroughly enjoyed the experience and the personal help on choosing my furtniture. Unlike big box stores where they are looking to make just a sale; the owner spent her time to help me visualize a better living room.
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March 2018 by karam shakarchi
Best store and professional help and advice it's really fun dealing with Gavi and DerrenI recommend them to all my family and friends
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March 2018 by Hossein Meamar
Got to the store this afternoon and was right away told by an unprofessional and rude lady "do not take a picture" while even we did not have any cellphone or camera, worse than that she told my 6 year old son who was sitting on the sofa "do not jump" !!!!!! she does not know any professional way of customer service and proper approach to people. I wish I could give her 0 star.
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March 2017 by Sylvia Goncalves
This was by far the worst retail experience I have EVER had. The owner is extremely unprofessional and volatile. After relentlessly following my family around the store, she yelled at my son for sitting beside me on a couch (his feet weren't even on the furniture - we are careful to always enforce this in all furniture stores) . She then began yelling at my husband and me, accusing our children of scratching the furniture. When my husband and I defended ourselves and our kids, she kicked us out and then swore, using the F-word in front of my children (6 and 4 years old). This was a truly shocking and horrible experience. We have been to many furniture stores with our kids and have never had a negative experience until now. This person is clearly too unstable and hostile to work with the public (never mind be around children). I would not recommend that anyone spend their money in a place like this.
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March 2017 by Jackie C
Wouldn't even give one star. Darren told me my product would take one week to come in. It's been two and they now are saying another 3 weeks. I asked for a refund they refused and then called the police saying I was trespassing. Dare is reasonably but whoever the lady is a psycho. Terrible customer service. No wonder they have a help wanted sign on the door, who would wanna work there
