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December 2023 by Pastel
Azhar is an absolute hero. Seriously, I never leave reviews on places, but he gets an exception for unbelievable service. Dude was swamped with work and still found time to give me his full attention, was extremely understanding and helpful throughout my entire process of getting my first phone plan, and was very open about what was going on throughout the whole process! Chillest dude in the whole store by far, I'm very glad he was around to help me out.
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December 2023 by Pearls 2the6ix
Awful experience. Showed up to the phone kiosk at 4:45 , and scanned into the virtual line. I was 12th in line at the time so I decided to walk around the store. While waiting I noticed my number in line go up and down for almost an hour. After waiting almost 2 hours, I was only still 10th in line. Confused I asked the employee why my spot in line kept changing and what was the hold up. I was told apparently you can schedule appts as well and that’s why my spot in line was changing. Maybe they should clearly tell people that instead of telling them to get in to a virtual line to wait hours on end with 0 help. Terrible customer service , meanwhile 1 employee at the kiosk sees everyone standing around waiting and waiting. But because some other person made a appt he had to no serve anyone because it was almost that persons time. Instead maybe share all info with the customers , rather that stand there and watch us with our heads up our bums for 2hrs only to leave without even being helped .
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December 2023 by Pamela S
Was very disappointed with the service I received. I was looking at the Black Friday deals and unfortunately wasn’t able to do the deal, which is fine but the gentleman did not offer any other type of solution. Just said couldn’t do it and that was it. Ended up going to Wireless Wave and they were more than helpful.
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December 2023 by Ikbal Rahemtulla
EXCELLENT service! The best Costco Wireless branch. The rest of the Costco wireless need to learn from this store
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December 2023 by Mauricio Rosas
Spent an hour in costco, waiting just to be called and it was only after I left that I got called to be served. They should add more people to help
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November 2023 by Geoff
I was at the Costco kiosk in stoney creek. The person helping me was Chris, and he went above and beyond to help me out. He managed to let me keep my same plan. If o would have upgraded my daughter's phone online it automatically upgrades the plan to more data and more money. But Chris was able to let her keep the same plan and get a phone upgrade at a good price. He was very nice and helpful. I left the store feeling like I got a great deal.
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November 2023 by Toni
Benjamin was the associate who helped us with our purchase. He was awesome. We would definitely return to this kiosk and highly recommend to others.
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November 2023 by Roger Cameron
Tara was kind and efficient with my phone purchase and made sure that I got the best price and data package. The wireless earbuds and car charger were bonuses I didn’t expect.
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November 2023 by Ken Adams
I renew 2 phones every 2 years at the Wireless booth with Phillip. Excellent service. He is the reason I return!
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November 2023 by Larry Mc
Sales representative was patient and polite. He gave good advice on plans and was much appreciated.
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November 2023 by Angela Busnarda
Ben at Costco Fifty Rd. is the man!Thanks for being an amazing salesman, made my experience!
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November 2023 by Tanya McCarthy
We had Tyra as our rep and she was amazing!
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November 2023 by Dan Di Franco
Amazing knowledgeable staff who work tirelessly all day every day at Costco 1273 and always smiling and friendly
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November 2023 by Peter Belletti
Mella the sales rep. Was excellent. Helped me alot to find a phone and plan
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November 2023 by T
The staff is super friendly and very helpful. The wait was long, but worth it. Especially when the staff is so fantastic!This is my new go to spot for my family’s mobile needs.
