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February 2024 by Daniel Burnham
Jeff was awsome had me in and out in under 40 mins made everything easy nothing but good things to say service was excellent I added my mom to my plan and 2 days later I added my dad it was so easy
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February 2024 by Kendra Tabobondung-Pawis
Quick same day repair for cheaper than i anticipated- took less than an hour
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February 2024 by Yvette Spanish
Very professional there Josh what you did to me today. So I seen you storm out of work looking soooo angry. But I hope you quit, if not, get fired.The service here is very unprofessional. Telus Communications needs new staff. Because I tried to go get my upgrade. It said I qualified on my account. Well Josh's system said otherwise. I asked Josh over and over again to call customer service, but he wouldn't, after a few minutes Josh finally gave in and called. Josh let me talk to the rep too, and she told me I needed a $200 deposit, which I said okay. But man oh man this Josh guy, just started yelling at me for no reason at all. He just would not help me get my new iPhone 15 plus. Then he kicked me out for no reason, I was shocked at him. And in the meantime while I was waiting, this girl was just standing there like a hump on a log, would not look at me. Very very unprofessional these two, if you see a guy with a beard, don't go to this store because he is so rude and disrespectful. But I think he was being racist because I'm indigenous. He was so mean and just didn't want to help me get my phone. Gaawwd!! Some people have so much stupidity. Just wait until I speak to the person who hired you, because he'll fire you soooo fast. And I'll be there in front row watching.
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January 2024 by Rosanne Zambelli
Received terrible customer service in the Telus Store at the New Sudbury Shopping Mall.First off, I had to ask if the person was a worker, not even greeted as the other 3 workers were busy assisting other customers.Waited 10 minutes just to be told what I already knew.No thanks for coming in etc...Clerk had a hoody on her head, not professional in any way. Will not be returning to this location and will continue with the best service at the South End.
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August 2023 by Edward Penny
I returned my iphone12 to purchase a 14. The sales person helped me change my data plan and get the best price for my new phone. She paired my phone and moved all my info to the new phone.
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August 2023 by Elliot Cullen
Patient and thorough service from the team here, very impressed.
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June 2023 by Bad Bee
Walked in and was quoted over $100 for the new iPhone 14 pro max and infinite data plan.... almost signed up.Went to the Telus store in the South end because a coworker recommended them. and they told me that I qualify for employee discounts through my work and now I'm under $90 for a new pro max and plan.And the guy gave me his cell # and said to text him if I have any problems, and he would take care of it.Don't go to this store they need more training.
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June 2023 by Jocelyn Meyer
I recently visited this location to get information on a new phone. I wasn't sure if I was ready to upgrade but with the staff's help, I was able to make a an educated the decision. One the staff members even let me use his phone for a big so I could see how it was. Since I was migrating from an iPhone to a Google Pixel, they made sure to help me understand the new device. Thanks to their help, I ended up upgrading both my lines.They were so friendly and helpful and were able to help me with my upgrades super quickly! I appreciate the help and am enjoying my new phone!
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December 2022 by Katie Condratto
Had to attend New Sudbury Telus to bring back my old phone and upgrade to a new one. Pat D helped me out and was so friendly and nice! Thanks for everything! Great service :)
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December 2022 by James Stewart
I'd recently attended this location, and unfortunately, my experience that night was exactly what I've seen in other reviews. I was greeted with ignorant and useless staff who refused to do anything to even try and help me.Ended-up leaving and calling TELUS. After hours on the phone, due to the excessive wait-time, everything was resolved.
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November 2022 by Bill Millington
This store is full of ignorant people who will not help me the customer to repair my phone when I paid big money and down payments on the phone so they say it's not there problem and this is why I'm going to buy out my contract and and go to rogers where they go out of there way to help there customers ?
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November 2022 by Crystal Marie
This store is horrible the staff is very ignorant and rude I have a phone that I pay for the warranty and went in to get it replaced and the where rude and not helpful and put no effort in trying to make things right I would recommend Roger they care about there customers
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September 2022 by Trista Victoria
I had a great experience at the New Sudbury Telus tonight. Brock S. Was extremely helpful and patient and went above and beyond to help me with an online issue I'd got myself into. I will definitely be a loyal customer and highly recommend this Telus!
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September 2022 by Trista Rakochy
I had a great experience at the New Sudbury Telus tonight. Brock S. Was extremely helpful and patient and went above and beyond to help me with an online issue I'd got myself into. I will definitely be a loyal customer and highly recommend this Telus!
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May 2022 by Tracy Penrose
Customer service was great. The 2 employees stayed late to make sure that my information got transferred to my new devices.
