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“Find all of my experiences amazing. Even when frustrated, I find the staff willing to go above and beyond to help. Amalgamation was a nightmare due to my insurance company. NBCU staff worked with me tirelessly to get it resolved. They also handled my less than pleasant at times attitude with the utmost decorum and professionalism. Thank you always for your patience. I have been member at Latvian Credit Union since childhood and am grateful to continue banking now with NBCU.”
“This branch is my absolute favorite. The staff is always so professional, knowledgeable and friendly! I made the switch because they are consistent with good customer relations and service. They represent their brand phenomenal. Keep up the good work!”
“I can’t say enough great things about this particular location . The staff is extremely kind courteous and make me feel welcome. I am very impressed with how personalized and detailed they are when it comes to assisting me in my financial needs.”
“I have banked with these guys for about 10 years. I was there today because one of my accounts was charging me an inactivity fee and I was a little annoyed by it. The guy who helped me said he had to get the manager to help him sign to close the account, but I didn't realize it was so he could credit me the fee back until after I left. I feel a little bad I was annoyed by the fee but they did the right thing for me. Good job!”
“It is such a pleasure going into this location. Even though there are relatively fewer staff than in most banks, Emy, Merzy, Rani and Vidhi are a pleasure to interact with. Their customer service skills are second to none. Bravo you guys!!!”
“I think they deserve credit for the hard work they put into their job. I prefer Duca over a bank any day! Duca has been there for me through difficult times. No one's perfect. Are any of you? They try their best and maybe they are swamped with work? I just wish they were open 3 days later till 7pm because it's a long ways for me to travel or please open up another location like in a mall like Dufferin mall or Lawrence Square. Please expand your locations in Toronto. May God Bless us with more locations. Create more jobs. Please Duca. I have been with you for over 20 years.”
“I have been using DUCA for more than 30 years for all of my business banking needs. Their fees are very low for small businesses, and even lower for personal savings accounts. They also rebate you yearly with shares which can be redeemed for cash (not immediately, but better than any bank will do). They are friendly, Ramsey Fasho, the branch manager has always gone out of his way to make me feel like a highly valued client.They even sponsor "movie night in the park" in Richmond Hill in the Summer for free!I highly recommend you check them out.”
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“A very friendly and helpful credit union. Yuliia was particularly helpful. They are one of the few financial institutions offering no-fee bank accounts for business - you just have to pay a one-time $50 membership fee. With banks charging high fees for business accounts, this membership fee pays for itself in a month! I highly recommend this place.”