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December 2025 by Jarvis
I came to the store at 5:05 pm and was told by staff that the dog wash was already closed, even though the store itself does not close until 6:00 pm. This was frustrating and misleading, as there was no prior notice that the dog wash closes earlier than the store. I made the trip specifically to use this service and would not have come if this had been clearly communicated. Please clarify your operating hours and ensure staff provide accurate information to customers.
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November 2025 by Kris Kis
Yesterday I went to get some cat food and treats for my kitty, and I had such a wonderful experience. A really nice Russian-speaking gentleman helped me out, turns out he has a black kitty of his own! He shared his recommendations and gave me some genuinely helpful advice.
Thank you for this amazing experience! It’s always a pleasure to meet someone who truly cares about animals :)
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November 2025 by Artem Katruk
The staff at this pet store are a reason of their own to visit. Always genuinely kind, attentive, and ready to help with anything. Every visit feels pleasant thanks to their attitude. A wonderful place you’re happy to return to. Thank you
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November 2025 by Irina St
Very friendly people
Always welcome to find what needs
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August 2025 by MidnightBlues
The staff at this location are the best compared to other stores of the same brand. They are very friendly and keen to help, and often would engage in small talks with customers. We would giggle as I share about my 3 guinea pigs. They have better product selections/brands for small animals than other pet stores. Love this place ❤️😘
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August 2025 by Nancy Amadio Nelson
Always helpful and friendly staff.
Self wash station is affordable with easy access for big dawgs with stinky paws 🐾
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July 2025 by Lior Shum
It's the only place I have to go wash my dog
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July 2025 by B
The staff here are so friendly and accommodating. They make my dog's day with every vist - she tries to drag me here daily 🐾
One of the best Pet Valu locations I've visited!!
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May 2025 by Andreea Da
I’m unsure of the name of the one staff member I speak with all the time when I go to this location for my cat Yoshi - but he is always so helpful and friendly! Gives me the best recommendations for all of my cat’s toys and food!! Most recently, I got my cat a catnip banana toy & he was in love! All staff have been a pleasure to interact with! Keep up the amazing work!
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May 2025 by Karen Franklin
Absolutely fantastic store
The ladies today couldn’t have been nicer and more helpful
Thank you for all the support & advice Karen & Erica
And thanks to Ryan for helping me out with my things
5 star service all the way
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April 2025 by Oren
This review is for two things: the dog wash, and a staff member called Eugene.
The water pressure is really low, the aprons they give you let water through leaving you soaking wet, and the steps your dog needs to go up to get into the wash basin and then out are made of extremely slippery tiles.
I have been asking the staff there, and Eugene in particular, for a long time now, about those issues, and the answers I keep getting include:
Nothing we can do about it. (Really? Nothing? Calling a plumber to see how to increase the water pressure? No? Why not?, stick non slip strips you can get for a few dollars at home depot to make the steps safe for the dogs? No? Why not? Buy 4 waterproof aprons from amazon for just a few bucks? No? Why not?
I love Eugene's answers (this guy has no business serving customers, as these answers clearly demonstrate):
About the steps:
Eugene: The steps are not for people. Me: Right - I wasn't asking about people. They put the dogs at risk of injury - especially when they get wet. Eugene: Come back tomorrow and complain to the manager. Me: why do I need to do that? Why isn't it enough that I'm telling you - a staff member of this store?
About the water pressure:
Eugene: stronger pressure scares small dogs. Me: Seriously? Isn't that what the faucet is for - to set the desired water temperature and pressure? Eugene: Come back tomorrow and complain to the manager...
And then he said something that really amazed me: It's a $15 service - what do you expect? And really - what can you answer to that logic?... Certainly to a person who actually believes that logic enough to present it as an answer to a paying customer...
So I don't know what's wrong with these people, and I don't know why they allow someone like Eugene to work with customers, as he clearly doesn't care about providing any meaningful service to them.
My guess is they just don't care, as they know customers in Thornhill will still come to them as there isn't another dog wash as close as this one.
I called their national customer service, as I've had enough with the attitude from this store and certainly from this Eugene guy. We'll see what they do with my complaint. All I'm asking for is:
1. Reasonable water pressure.
2. Non slip stairs for the dogs' safety.
3. Better quality aprons so customers don't also need the towels to dry themselves up - it's my dog I'm looking to get washed - not me.
4. To have people working there who actually care about the customers.
Is that too much to ask for?
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January 2025 by Ali S
Horrible. Drive a quick 5 minutes to Dufferin and steeles, much better experience.
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December 2024 by Susan Beth Barak
The staff here are all incredible, caring and helpful! Good products and sales.
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November 2024 by Gennadi Krenitchny
Perfect store. Amazing variety of the products. Courteous and knowledgeable staff .
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October 2024 by Diba Ekhlaspour
I had a wonderful experience at this location! Erica was incredibly sweet and kind, helping me find the perfect food and treats for my picky eater dog. She took the time to understand my dog’s needs and was very knowledgeable. I truly appreciated her patience and guidance.
