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February 2024 by Patrick Gouveris
Most definitely the worst branch I have ever delt with. Very poor customer service, slow serice, and the vibes in this place are off. Instead of making me feel welcome, I felt like I was being analyzed by highly pretentious staff. This branch is an embarrassment.
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December 2023 by M T
If you are looking for lowest service quality you should go to this branch ,none of staff is helpful even they deny to do your simple request and send you to somewhere else .
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October 2023 by Davod mohseni
Horrible management, useless, doesn’t put any value for Royal clients, please do not waste your time and money, I never ever recommend Scotia bank to anyone
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July 2023 by Johnny Iaquinta
Would not recommend this branch. They make up rules that best suit their schedule, treat clients like garbage, and are dishonest. 7681 Yonge Street in Thornhill is my home branch, and I will never go there anymore.
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June 2023 by Shayan
I’ve made a mortgage inquiry with an advisor and a day to day banking with a teller and in both cases I was told wrong information and I had to follow up multiple times to fix issues that should have been done correctly from the outset. Very poor experience and trained employees
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June 2023 by robertscorp2000
The absolute worst!! Regulatory departments ought to investigate.
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April 2023 by farzane karami
Ms. Erfaneh is one of the best Financial Advisor of this bank, she is very kind and with patience. she explained to us the complete information about opening an account and their benefits, and made me and my husband open an account in this bank.
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March 2023 by T B
Very polite but some of the tellers don’t have enough knowledge to answer the simple questions.
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March 2023 by Natalie Geffen
Would not recommend going here. Horrible customer service and extremely rude management. Would rather drive 40mins to use another branch.
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March 2023 by Mahmoud Javidrad
Erfaneh and Nelly are excellent and perfect for financial adviser and customer service.
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March 2023 by Tannaz Hp
I have never in my life been to a worse bank… they didn’t allow me to deposit money into my friends account because they said I didn’t have a Scotiabank account and I had to show where I got the cash from. I told them I have never heard this before for such a small amount. The manager said “we occasionally ask for it”. I wonder if my race played a factor in them flagging me & “occasionally” asking for it
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March 2023 by john gullusci
Great for banking
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March 2023 by Ali Amelian
Avoid PETER, he’s a troublemaker, always had a good experience with all the other tellers, except him, he’s asking so much unrelated questions, wasting your time and not doing his job properly. AVOID PETER
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March 2023 by Mike Rozan
Staff is clueless came to the bank and spoke to nelly who’s head is in space told her to deposit my cheque she did it in error with a correction now I have zero access to my funds when I came there to have access to more just watch who you speak too at that bank I repeat do not approach NELLY SHE IS CLUELESS
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March 2023 by Jacob Robertson
What a difference. Great customer service from Smiley. Thank you!
