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February 2024 by Nolan Brookes
On Friday, February 26th, I was paying for a lighter as well as a bag of ice. An elderly lady with short haired and glasses asked for my ID to verify my age. I handed her a $20 bill and my Ontario health card. Upon handing her my ID she started asking me what day, what year, what month I was born. I kindly told the lady that i didn't have time to all her questions and that i could provide an additional ID if needed. She spoke in a condescending tone, scoffing at my lack of time while beginning to raise her voice over mine while handing me my "change". I proceeded to walk out and when i counted my change in the car I was missing over three dollars. I went back inside to ask for the change I had been shorted and she continued the disgusting disrespect, yelling over the noise of the packed establishment. She had handed me two five dollar bills and 70 cents, but for some reason didn't hand me the other three dollars. When she owned up to shorting me, she pulled it from her pocket where i assume she put it rather than handing it to me, pocketing the change that was rightfully mine--and committing embezzlement, a serious crime. I phoned the manager letting her know of the theft, asking for her to simply speak with her employee. I was yelled at through the phone and told that the cashier stated I "threw five dollars at her". That is false and is slander as receipts will show i paid over $10 for my items--and as cameras would show i very respectfully handed this elderly woman a $20 bill. This cashier who refused to give her name in fear of consequences from management has committed theft and embezzlement as well as slander on my name. I urge 7-11 to take action but doubt much will be done as the manager is just as calloused and condescending as this criminal cashier. Quite sad to see the lengths an individual will go to for a measly three dollars. I wish this elderly woman the best of luck to get out of her miserable mood and hope she steers from clear of the criminal life she chose today.
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February 2024 by John Chabhar
Good slushies, but it gave me brain damage.
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February 2024 by Alex Kreamer
I was very upset at the fact yall didn’t have the og ice cream sandwiches. Mega disappointed
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January 2024 by Mina Kuik
They're alright and convenient but you need to read the expiry dates on things!!! They sell things a day away from expiring and I've been a victim of not reading before buying but they do not keep on top of that.
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January 2024 by John Watt
There are only three 7/11s in the Niagara Peninsula that have the full range of cooked chicken, and this Thorold store is one of them. They're really good cooks, always enjoying any of their hot food. Grabbing a big piece of chicken, a pizza slice with a bag of chips and pop was a picnic for me during the pandemic.
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October 2023 by Michael Williams
Great pizza.
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August 2023 by MMS B
The staff and management allow non-service dogs into this food store. This is against Public Health rules. I have already contact corporate and Public Health. I really don’t want dog fur in my hotdog. Thanks.
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April 2023 by Emily M
Please bring back the frog water slurpee flavour. I beg. I would do anything for it. I hate driving all the way to north end St. Catharines for a frog water. Please. Please. Please. Please. Please. Please.
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April 2023 by Danix Jameson
Who doesn't carry cranberry juice?
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February 2023 by Shawn Andrew
The salt and pepper Chicken wings tasted like rubber off a Daytona 500 race car and caused painful gut rot
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January 2023 by Chris M
Worst location in the area. Overcharged me for food that wasn’t even prepared properly. Would rather drive to the Lake street location for gas and food
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December 2022 by Gord Elbrow
Why is the gas price at $133.6 and everywhere else in Niagara falls ont at $1.27.9? Should be equal. The difference doesn't make any sense at all
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December 2022 by Dee Mc
Very good customer service from the staff. Fast and efficient service
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December 2022 by Jackie Surla
Friendly staff and best branch!
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November 2022 by Sherriff07
Terrible customer service experience. I'm a regular at this 7-11 for the past 2 years and I regularly come in to use or exchange a few American bucks to Canadian and the cashier jigar or something was extremely rude and disrespectful towards me and my wife. I've been there may times and was never forced to purchase something when exchangeing US to Canadian.
