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December 2023 by Adam K
I visited this branch to close my account as they were my home branch, but the teller sternly refused stating that I owed them their monthly fee before doing so, even though my account was always above the balance to waive this fee. Confused, I explained I shouldn't have to pay this fee, but was told only a manager could override the charge, but they weren't available. Frustrated, I left and went to the Glendale branch, and to my surprise, the tellers there were able to proceed with closing my account without any manager approval. They instead credited me the amount needed to close my account, and then closed everything without any further hassle. I don't understand why my home branch couldn't do the same, or why there isn't a backup procedure when a manager isn't available during a client's visit. In my opinion there should always be someone available to handle manager approvals or overrides, even if it's an acting branch manager from another location. Banking can be time sensitive at times, and this branch, if it continues to operate this way, is at risk of dropping the ball on important transactions for clients if they need approval and nobody is available to do so.
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July 2023 by Larry
Diane was able to quickly and efficiently handle my needs.
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July 2023 by Yang Cao
Best bmo branch so far. Tellers are very knowledgeable and fast.
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May 2023 by Jessica Jia
A beautiful lady in this branch spent nearly 2 hours in my service and supporting my personal business. She's very good and kind. I am very thankful for helping me.
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February 2023 by Sean Soper
Terrible. Worst banking experience of my life. I pulled all my accounts and went to TD who treat me like a valued customer.If you're comfortable with being needlessly exploited, dismissed, patronized, or being dealt with arbitrarily, then you will find a friend in this bank manager. After 25 years, may you never darken another day of my life. Good riddance to bad rubbish!Just an edit, I did as the Bank requested below. I emailed them, referenced this review for context, and haven't received a reply. I've learned this is typical behaviour where they are concerned, make customers jump through hoops only to either be ignored, or further misdirected. I've moved all accounts to TD and they I can tell you they treat their customers like the valued assets we are. Night and day different from BMO.Don't entrust your hard earned dollars with these disreputable individuals, and most certainly do not borrow monies or get a mortgage with them. You will regret it as I do. Glad I'm done with them. I consider them not answering my email as my vindication and this is my parting shot.
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February 2023 by Harsh Gill
Diane and her staff are very helpful. They were able to address all my concerns and help me when I had to come into the branch.Very satisfied with the service and treatment. If I could give more than 5 stars I would.
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February 2022 by Corrina Sica
Very friendly and helpful staff!
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February 2021 by Pawanpreet Singh
Rude rude rude rude rude rude . Maybe not everyone is a suit . Treat everyone the same because you never know who you might be talking to !!
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February 2021 by N
Terrible experience
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February 2019 by Honorary Karma65
Nice staff
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February 2016 by Dean Camp
Great staff and quick!
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February 2016 by Chris Shaw
Anne Reade, There is 100% a Bank Of Montreal here. i have been a customer of this location for 13 years.Its located in the strip mall.
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February 2016 by Mitch Norris
The staff are very welcoming and helpful! Go when the bank opens and they will all be there waiting to say hello! Great staff and excellent service.
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February 2014 by Annie Reade
Frustrating experience! Cute street but no Bank of Montreal there!!!!!!