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March 2024 by Deanna Dury
Nice staff clean and accessible
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February 2024 by Gord A. Robinson
Brian was my service man today. Very nice, informative, & knowledgeable. He charged & tested my battery...Highly recommend him & CAA
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February 2024 by Simon Javaid
Taking money but not providing service Not worth itVery bad customer service and experience ??????
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January 2024 by Paula McDonald
Has my battery replaced by Jim from CAA Roadside Assistance - right at home in my driveway! He was super friendly and greeted me with a smile which was nice first thing in the morning! He tested my battery and confirmed it was dead and quickly replaced it with a brand new one with an excellent warranty. And the price was less than any of the quotes I had gotten from any of the shops I'd called. Not to mention, none of those shops would come to me the way CAA did!Thanks to Jim and CAA for the superior service! And thanks to the dispatcher Gail for being so helpful and putting me at ease!I'm a member for life!
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December 2023 by Jackie Anderson
I needed to get my car towed to our dealership and the driver I had was extremely nice and reassuring. Top notch service, as always!
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December 2023 by Martin Sarkisian
Amazing and very pleasing
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December 2023 by Robert Bradbury
Very helpful and knowledgeable. Staff easy to deal with
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November 2023 by Joseph LeBlanc
I’ve used CAA on the basic plan for 12 years and always had tows done within the Niagara region. Suddenly this past year every call I make is a couple km over the 10km with the basic plan, today I needed a tow from welland to St Catharines and they’re charging me 54$ after I pay a membership fee! If I was CAA, I’d consider upping the Basic 10km plan (especially if it’s within the Niagara region) as i can’t imagine most calls fit under 10km, or reducing the fees charged per km. Disappointing to see CAA push for more money after being a loyal customer with zero issues for over a decade.
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September 2023 by T.I.B
Always helpful
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September 2023 by stewart gray
Extremely helpful and pleasant.
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September 2023 by Laurie Butts
Service inpecable. There were no handicap parking spots so the girl brought it out to me
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August 2023 by J Hart
I have used CAA twice this year. Once for battery replacement and once for a tow. Both drivers were really helpful and courteous and both got to me in decent time. A shout out to driver #50 for my tow today, I really appreciate your helpfulness and stellar service at a bad time for me.
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August 2023 by Jody McLeod
We used CAA Thorold location for a group travel in January. It’s August and have been waiting for our group discount refund that they didn’t process when we booked our trip and said they were working on it. My parents are seniors that paid and this service is unacceptable.I do not recommend using the travel section at all.Save yourself a lot of back and forth emails and money and use someone else.
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July 2023 by SAM
Very expensive....never call me back
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May 2023 by Caren
I love CAA. I have membership for family, car & house insurance. Always helpful when I call. I've used them 3xs already this year
