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January 2024 by C S
Whoever was driving the "free gas" pick up truck down Wellspring today around 10am is making your company look really bad. Complete disregard for safe driving, what a disgrace. I can only imagine it starts at the top!!! Shame on your company for hiring these goon drivers!!!
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December 2023 by g2045120
Scheduled installation for home heating in a new build. Twice I was left waiting all day in the cold without a call notifying me they wouldn't make it out. Service manager "never" available. Terrible management, terrible service. Found another company who has gained many new customers who are unhappy with Free Gas Company. Lucky for Chad & Aaron they are family, because they would never hold down a job elsewhere (lazy).
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August 2023 by Geoff Henderson
After driving around and searching for a day and a half, Free Gas company were the only people to deliver what I needed. The staff are super friendly and extremely knowledgeable. The front office ladies were awesome! Thanks to Chad as well for making the part I needed. I'd give more stars if I could! Start here for all your propane needs!
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January 2023 by Keith MacIntryre
We've been treated very well and very fair since day one of switching from our old supplier. Friendly staff, very helpful and they go the extra mile. Thanks!
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December 2022 by timahralee
Contacted on November 10th via the new option of text (told I was on the list) my tank was at 30% noticed that the tank was then at 15% and contacted them again on November 28th. Still no delivery and it's been nearly a month. Understand it's a busy time of year for them as it is for everybody. Tried calling again as my tank is even lower, only getting a busy line.
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December 2022 by Terry
Called in July talked with sales person. Called him back a week or so later and was on vacation. Was told that he was the only sales person. Not a great business decision there. So told the receptionist that and I'd take my business elsewhere. She was totally fine with that on the phone. (FS/UPIENERGY got our business as well as neighbors.)
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December 2022 by Brad ross
Out of propane. Yhey said to come out would be 400.service charge or wait to go on schedule. How in the world can you leave a family with no heat in the winter. And to add 400 bucks for service charge
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September 2022 by Annick Gionet
Very please with the customer support during a difficult winter storm. They were so pleasant over the phone, listened and explained their situation with regards to the backlog they were facing but still managed to provide the much needed propane before I ran out. We have been with this company for over 20 years! Very reliable service.
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March 2022 by Greg Van Lochem
VANLOG - we switched to free gas about a 1 1/2 years ago. We are very happy with their service. They are super friendly and reliable!
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March 2022 by J Farr
I am very pleased with their prompt service and deliveries throughout this cold snowy winter. I had the service technicians come in January when my new furnace was installed, and they answered all of my questions and were very professional. The girls in the office are always friendly and knowledgeable and my delivery driver is awesome! He is very respectful of my property and I can count on him to deliver in a timely manner. Keep up the great work everyone at Free Gas!
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February 2022 by Annick Gionet Rollick
Very please with the customer support during a difficult winter storm. They were so pleasant over the phone, listened and explained their situation with regards to the backlog they were facing but still managed to provide the much needed propane before I ran out. We have been with this company for over 20 years! Very reliable service.
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May 2021 by pete0526
Always a timely delivery when a refill is requested!!! Never an issue
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March 2021 by heym7306
Just had a new furnace and a/c unit installed. Exceptional service by Terry and Dejan. I would highly recommend Free Gas for all your needs.
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February 2021 by Norbert Janitz
When we built our house at the lake, we did the normal, a few estimates to see who our supplier would be. I am glad we chose Free Gas, they supplied our large propane tank, ran all the lines to the house and to the garage. They supplied our water heater and installed. Very reasonable price, beating their competition. They always seem to have the lowest price on propane also. I am glad we chose Free Gas and recommend them anytime I can. All their staff is very courteous whenever we deal with them.
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January 2019 by akei8337
Have always had great service when using Free Gas Co. I live in Niagara Falls but always call Free Gas for any heating and air conditioning issues. Never had a problem with them and the workers were all very knowledgable and helpful.
