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December 2023 by prec2039
These guys are complete clowns! Totally ignorant management and personal!
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December 2023 by chris bobro (BIGHEAD)
This place save me hundreds of dollars on good genuine used parts
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October 2023 by Rylee Mori
Really nice guys and great service!
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September 2023 by Ayman A
Had an excellent experience here. We purchased a transmission from here that was faulty, but we received top notch priority and service to make it right. Will definitely do business with Thorold again.AymanVeracity Motors
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July 2023 by Ali Mossa
Incompetent and overpriced, be careful!!Stay away from this place !! There’s many other places where you can find the same parts for a fraction of their price !!
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April 2023 by Shawn Wolfe
What an exceptional experience I had .I come from away out of town.I had a no start when I stopped for coffeeA kind stranger offered to assist and tried to boost meI kinda of figured it was the starter.I was referred to Thorold Auto PartsBy the gentleman who assisted me.The car got towed30 minutes later I got a call from John and Derrick.A starter was installed quicklyI was on my way quickly and at a very fair priceThe place is clean well managed and I felt I got good value and treated very kindly
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April 2023 by Dana Bailey
Consistently great service and friendly staff who treat you with respect, who don't make me feel like I'm a disposable customer. They take the time to talk through issues, pricing and have been amazing for any emergency fixes. Definitely recommend!
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April 2023 by Artem Trabskiy
Accommodating but the customer needs to check EVERYTHING! Can't trust these guys for color/condition/damage. Ordered parts as NEW. Received different color with some paint damage. Scott said: they're not responsible for paint condition....But, this shop is the closest to Detroit.
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March 2023 by Tareq Alfaouri
DON’T GET YOUR VEHICLE SERVICED THERE. This place is only good to purchase used parts not to get your vehicle serviced there. I went there to change a starter and an oxygen sensor. And get the control arm checked. I spent 4 hours waiting for my car to get done and they didn’t even get it done. They came to me and said oh we got the wrong oxygen sensor it’s going to be few minutes and the guy should be here soon with the part . Every 10 minutes I asked the gentleman behind the desk he said it should be here soon and no one showed up. At 4:40pm 20min before closing they took the car down and parked it at the front door. They didn’t even bothered to check the control arm and loose the oxygen sensor as what I requested.They wasted my time and they didn’t get my car done. Any mechanic shouldn’t take him more than 40 min to remove the old starter and put a new one.
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February 2023 by Jeff Doe
Never deal with Mike Ventresca. Horrible service rep. Asked for a black leather seat and received vinyl with harness cut and missing pieces. Was told if I wanted to return it would be charged 20% restocking fee for his error. Bought parts here before and was pleased. This guy is a real d-bag.
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February 2023 by brandy ROBERTSON
Will never ever deal here again. Purchased a part to be delivered OUT OF PROVINCE and they charged me their provincial sales tax, refusing to simply change the province of residence under billing address. So as a result I paid more then I should have to. When I brought this to their attention I was told "to bad". Great way to handle business. Here is some literature from a federal site proving how business SHOULD be done. Complete ignorance from this place.Simply put, this means that you have to charge the sales tax of the province where the product ends up. So if a customer comes to your store in Ontario, you charge Ontario sales tax. If you ship or deliver the product to a customer in another province, you use the sales tax of the province you shipped or delivered to.
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December 2022 by Shirley Cordiner
I want to thank Chris and Vicki for being so helpful when I called on Tuesday. I had called 4 other recycling companies before them, with no one returning my calls. I was getting a school bus towed out of the Niagara Safety Village. As of Wednesday afternoon the bus had been towed out by Parkway Towing. You are all so efficient and friendly. I would recommend your company to anyone who can use your services. Thank you. Shirley
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December 2022 by Stephanie Ireland
I have FINALLY found a shop to take my car to for repairs that I can trust! Super friendly staff! Very affordable for the great quality of work that you get!!! I have an appointment next week as a matter of fact and I'm looking forward to it!!
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December 2022 by Anthony Egorp
These guys are horrible and don't represent fair-play in the public space. Their projection and bias as a business serving the public is terrible. I don't know if it's the employees or the general bad and toxic business culture. I went in as a customer looking for engines and auto parts to buy for export, and I was literally driven out the door....I wonder if it's my looks or something else. My charter of rights were breached. I do not recommend this place to anyone even if you had been doing business with them. Respect for people and human dignity should be first and foremost before business solution to the public even if you control a monopoly. To say the least, this business and her people are horrible. They don't deserve any star. I was there September 2, 2021, if this date matters to the management to investigate the rudeness meted to me. Funny enough, I was warned before I went there to have a first hand experience by myself.
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December 2022 by n g
Wasted 2.5h of my time, and gas ..Called day before regarding “alternator”“Yes we have its ready to go and on the shelf” , I came next day ,and no part ,shelf is empty. Not even a sorry for wasted time.This is not the first time that this happened to me at Thorold Auto Parts, I guess bad luck, I am done with this place .To Thorold Stuff :How is possible that you have 5 resistors on shelf/inventory , then you go to pick one and have noneHow is possible that parts are in the system, then magically, they disappear like alternator or p/s pump, not small items.It is very simple sort out your inventory , of even better check you shelf for parts before customers comes .
