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September 2023 by Colleen Fox
On a Friday, they confirmed that I was supposed to be picked up at the agreed location on the following Monday at 1 pm. They never showed and when I phoned someone told me that someone would be at that location in about 15 minutes. That never happened ! And then I tried phoning there for about 45 minutes with no answer! I finally accepted a ride from the location that I was at to their business only to find that there was a young man eating in a room and nobody else around! Worse customer service ever! This Enterprise is situated on Arthur St W.
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September 2023 by Greg O'Brien
I had a slow leak in my tire on a leg of my drive from Hamilton to Victoria. The staff here did a great job in getting the tire patched and me on my way. Thanks! ?
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September 2023 by Krystyn Smith
Amazing customer service. Manager went above and beyond. Highly recommend this location!
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May 2023 by Dr Betty Baby
I had a very good experience renting a car from here. Arjun was very helpful and gave me a good vehicle. He was so courteous and even attended my call on his day off. Cheers Enterprise Arthur. You have earned a loyal customer!Thank you
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May 2023 by David
Great experience renting from this location. Wonderful customer service, very considerate when offering selection choices. Definitely recommend to any potential renters.
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April 2023 by Terianne Mychasiw
Very poor service. The rental I was given was so loud while driving I could not hear passengers speaking in the back seat. It leaked oil constantly all over my driveway and the windshield wipers were ineffective. Enterprise did not call to check in on how I was enjoying the rental in the over two months I had it. When I called to let them know the oil was leaking and wipers needed replacing they said they would get back to me and never did. Shockingly poor service.
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March 2023 by Kerry Landry
Very fast and efficientThey know there stuff
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February 2023 by Wray Clement
Great service. Picked up at body shop. Dropped car at end of rental. Driven back to shop. Upgraded rental half way through to larger vehicle. Great people to deal with.
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January 2023 by Danny Zegil
Very professional. Great experience.
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November 2022 by Wil Huffman
I had an amazing experience with this location this morning.I had booked online to rent a car as I came to Thunder bay to visit family for a few days.The staff was super professional and helped us through the process when we came to the location.I have never rented a car before and didn’t have a clue what to do or what to have when I got to there.Huge shoutout to the reps there, who helped out. You made the stressful experience much better.
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October 2022 by Mikael Lacroix
Service was great! Manager did not hesitate to upgrade my vehicle when my needs had changed..
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October 2022 by Patel Arvind
I would give more if I could, I had rented car from this location last week, First they picked me up from airport and made sure I get my car ASAP. Big thanks to Jatin (guy with glasses) who helped me recover my sunglasses from the car that I left in car. Excellent, transparent and very professional.
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September 2022 by Natasha S
The car was in great driving condition and was very clean. The Thunder Bay store manager booked the rental for us and he was super helpful, friendly, and communicated clearly with us. The rental fee was very reasonable.
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July 2022 by T Sweeney
Great service and friendly staff here. Quick and easy pickup. Was served by a trainee who was excellent as well as the other staff and management.
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July 2022 by Jake O'Neill
made me wait for hours, nobody answers the phone, and they left me stranded
