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December 2023 by FrizleFry00
Nice store across from the Fort William Canadian tire, next to the LCBO.I came in during their Black Friday sale.A woman named Sarah helped me find what I was looking for. She was very helpful in assisting me in finding a new suit. They gave me the online deals for suits in store.I got a suit 2 shirts, hemming for the pants and some new shoe laces for under $400. I am a big and tall guy so some items were not available in my size, so they had some items shipped to my home.I definitely recommend this store.
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October 2023 by Catherine vogt
The guy at the counter today didn't seem to like his job or having a bad day and taking it out on customers. I'm sorry, but if you are having a bad day. Leave it at home. No place dealing with customers
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August 2023 by Rounak Bhowmick
The store manager Aman !! Great and knowledgeable about the products as well as the store ...
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July 2023 by MyKidman
Excellent service. As someone who knows little about fashion, I really appreciate knowledgeable staff that helped guide me in the right direction.The associate I dealt with was named "armand". I recommend him.
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June 2023 by Grey Andreason
Customer service so bad I couldn't leave fast enough
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June 2023 by Debbie Shaw
My bf had to get a suit. Young gentleman who helped did great. Their selection works for a city of our size for sure.
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June 2023 by Jolene Stahn
Great service
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January 2023 by Isaac Wiebe
Attentive customer service but I am really disappointed with a pair of pants I got hemmed here. They look nothing like they did when I had them fitted. So much extra material. I will continue to shop here but I doubt I will ever get tailoring done here anymore.
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December 2022 by Abu Hena Mostofa Kamal
Just went to Moore’s and got three shirt and it was really overwhelmingly pleasant experience from Felicity.She was very helpful to find out exactly what I was looking for and very knowledgeable and definitely as an asset.I will be definitely back for her best service.
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September 2022 by travis Raymond
Just a horrendous experience.I was a part of a wedding party, and the groom organized for his groomsmen to rent tuxedos from the Vera Wang collection at Moores. When we went to pick up our tuxedos, a couple things were way too big.First was the vest. I had to swap with another groomsman because they gave me one that was ill-fitted. The vest for the other groomsman was too small. Thankfully we were able to swap because they didn’t have any other vests available.Next was my jacket. Was way too big. Their first solution was to give me the demo jacket that didn’t match anyone else’s. It had a different lapel than the rest and said “no one would notice”. They also stated it would take too long to alter the original oversized jacket. Other groomsmen also had sizing issues. One groomsman even had a mustard stain on his shirt. Just truly embarrassing.We also noticed that they had given us normal ties instead of bowties. Who rents tuxedos with normal ties? After calling to confirm with the bride and groom, our intuition was correct. The groom indicated that they specifically ordered bowties. Moores did not provide any insight on a solution. They even blamed the whole ordeal on the groom. So our first solution was to go to a competitor store to find all matching bowties. They refunded us 50$ which would have been just enough to buy bow ties at the new location; however, after calling all other suit stores we had no luck finding the bow ties we needed.We made the decision to go with the normal ties because it was our only option for all the groomsmen to match. The staff at Moore’s were not sympathetic to the never-ending mishaps on their end. They tried to avoid us when we came back to let them know their competitor didn’t have any bow ties.My own wedding is upcoming up and i was going to go with Moores, but this experience has left a bad taste in my mouth. So I might have to look elsewhere.TL;DR: Think twice before trusting Moore’s with your wedding attire. They will mess up on every item for every person in your wedding party.
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August 2022 by Taylor D.
The staff are nice and helpful without being intimidating or pretentious. As with all Moores selection is good.
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June 2022 by mike watson
They had a sale posted for a shirt for a nice sale, I needed a shirt for a one time occasion so nothing crazy expensive saw they had a shirt on for $20 double checked it was the same location, when we went in they said there’s no such sale that it was only full price, definitely not customer friendly to post sales that aren’t real
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June 2022 by Lisa Prodanyk-Monteith
The service we had was AWESOME & over the top!!The General Manager was serving us :)
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June 2022 by Leon Aisin
Hope I can give 0 star. Very bad experience in this store. One of the customer service lady there was awful, rude and racialism. No quality control after tailoring. She cannot find the order, doesn't listen to customer patiently. Ignore customer in store who need service but try calling clients instead. If you are someone who are not Canadian, please think twice before you go into this store. That lady is just similar as the drive test center lady who is racist.
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April 2022 by Visal Chandrababu
Professional staffs with exceptional customer service! They know what looks best on you! I wish i went there earlier. You won’t be disappointed with Moores.
