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November 2023 by C Williams
I love pet value on Arthur St Thunder Bay. The store staff is always happy and helpful. However, the two ladies that do the grooming are top notch. I absolutely love taking my dog there and continuing to do so even tho I moved across town! Love these gals!
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October 2023 by Murray MacRae
Very friendly staff. Love the dog wash station.
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September 2023 by E S
One of the best locations. Staff are always so friendly! Well stocked and good selection.
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July 2023 by Kyle Both
Put fish on hold, they did not hold them, went to pick them up before closing was told it takes too long to get fish try again later, horrible customer service
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July 2023 by Kyle B.
really bad service, asked for fish to be on hold was assured that they would be put on hold, came back 15 mins before close to pick them up and found that they sold my hold further more they would not sell me any fish as it "takes to long" brutal
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June 2023 by Liisa Feenstra
There is always friendly service and someone to great you when you come in.They offer many different items for a variety of pets.I like the 13th bag is free offer for dog and cat food and hay
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April 2023 by Summer Reilly
Could use more lizard products. Slim pickings. Have to wait while they hand count worms. Doggy bath is good. Puppy food recommendation has been good.
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March 2023 by Don Rose
They have exactly what I need to keep my kitty happy!!! Great staff!!
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March 2023 by Crystal Nielsen
Customer service is personable. From the Manager to each team member they are helpful, attentive, smiling and genuine. They will offer and carry heavier purchases out to your vehicle. Researched a product for me, right to the source- thank you!!
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January 2023 by Crystal Wing
Great products for your pets.friendly customer service and always there when you need help.
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January 2023 by David Buchanan
Good pet store. Lots of selection
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November 2022 by Jackie New
Went to this store in Thunder Bay with my daughter. Hadn't been to a pet store in years. Very friendly staff! Beautiful store and very clean and organized. It had everything and more than you could need. The staff made sure she was on the points list and helped carry out the 2nd bag of Kitty Litter!
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September 2022 by Larry Dixon
A great selection of fish and tanks. The staff were very friendly and helpful
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September 2022 by Matthew McLean
Friendly staff, clean/organized, stocked,
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September 2022 by Duncan Ruxton
Pet-valu was hosting a fundraiser for Northern Reach Rescue, so I took one of my dogs there to get his nails trimmed for a very reasonable cost, in support of a good cause. I also brought in a XXXL cooling vest for the same dog, which I had purchased there a few weeks earlier and turned out to be too small - he's a big male Lab. I wasn't sure what they could do, as I had lost the receipt. They didn't refund the purchase, but did issue a full credit on a gift card which is as much as I could expect, and much appreciated. However, I did ask if I could order the larger size and was told no, Pet-valu doesn't carry it. When I got home I checked their website and was able to order the larger size, so four stars only, for incorrect information at the store.
