Play It Again Sports is a popular sports equipment store that offers a wide range of products and dedicated customer service. The store has a great selection, which is a major advantage for customers. However, the staff's performance can be hit or miss - some employees are helpful and knowledgeable, while others tend to prioritize chatting with each other over assisting customers, which can be frustrating. One of the biggest concerns is the cleanliness of the store, which is described as "absolutely unacceptable" and "shocking." This clearly detracts from the overall shopping experience. Despite these issues, the store is praised for its trade-in option for old gear, which is helpful for customers. Additionally, the staff's expertise and willingness to go the extra mile, such as providing loaner equipment or returning items before a game, have been highly appreciated by customers. Overall, Play It Again Sports provides a mixed experience, with a great selection of products but inconsistent customer service and cleanliness concerns. However, the store's dedication to its customers and the convenience of its trade-in program make it a viable option for sports enthusiasts.
Has everything I've been looking for every time I've been
January 2026
Great prices of lightly used gear. Kids were happy with their new equipment.
January 2026
Went in to look for a missing screw/fastener for my son’s hockey helmet. The guys at the service centre were super quick and courteous. I asked twice where/how to pay and they told me not to worry about it.
