Ren's Pets is a prominent Canadian specialty retailer, operating 60 stores across Ontario and the Maritimes, along with a comprehensive e-commerce site. Established in 1975 and based in Guelph, Ontario, Ren's was acquired by the Legault Group in 2021. The store offers the largest selection of pet supplies, including food, treats, and toys, all aimed at ensuring pets live their best lives. Customers have praised the knowledgeable staff who provide excellent customer service, helping them find the right products for their pets' needs. One customer highlighted a particularly positive experience with a manager who resolved an online order issue effectively. Shoppers appreciate the clean and organized store layout, although some have suggested that more staff assistance would enhance the shopping experience. Many customers have noted the helpfulness of staff, who assist with sizing and product recommendations. Ren's also features a rewarding loyalty program and an AutoShip service for convenient delivery of pet essentials. Overall, Ren's Pets is recognized for its quality products, attentive service, and commitment to pet care, making it a preferred destination for pet owners.
Ot was great experience with friendly amd helpful staff Kylie
August 2026
Received great service from new associate Lily this weekend :) It’s obvious that Ren’s Pets cares about their customers and goes the extra mile.
August 2026
I had ordered cat food online and my picky cat decided she didn’t like that food anymore. I had 8 cans left and brought them back to the Thunder Bay store. I was waited on by a nice young man named Hemanth who was very helpful and gave me a refund no problem. I highly recommend this store.
