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November 2023 by Corner Buckley
I always feel so uncomfortable coming into this store. I like to go in, retrieve my items and leave. However, I can almost never get through my entire shopping experience without having atleast one bad interaction.Security will follow around anyone who is not actually stealing, and lack in doing their jobs by watching for active theives. The cashiers are more concerned with this when it should not even be their position. It feels invasive and, as a very shy person, I was uncomfortable.Customer service lacks basic courtesy and dismissive, most employees have extremely negative personalities, and the main cashier is never polite. Theres been a few times where ive overheard poor treatment to both customers and staff.
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November 2023 by TheRealStove
The cashier, Cathy, who I know is a supervisor, refused to serve us at the till and forced us into self checkout. Then she started taking other customers even though self checkout was open. We thenn had to go through the till line because of the discounted items that cannot be processed through self checkout. Very lazy, rude, and unprofessional.
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November 2023 by Saniya Salian
Very pathetic experience today .. I asked my boyfriend to get a sanitary napkin for me but bymistake he got a different product as he wasn’t aware about it and after I got the product I asked him to return it without even taking or using it but the guy in reception denied to refund us that money instead of we buying an another one pathetic and this is. Not the way to do cx service I wanttt my refund
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July 2023 by Cathy sb
Very disappointed, was in on Wednesday evening for insulin. They were out of the particular type I use. I had time and as I live in the area had them order itI was told it would be in for Friday. Tonight I went there to pick it up only to be told they were out and that I'd have to go to another store. Or they could order it and it'd be there for Tuesday.It's insulin I don't have time to play this game, guess I get to drive all over to find some insulin before work tomorrow.
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May 2023 by Kathy Hogeveen
The pharmacy staff were not helpful and rude. I tried the online booking for a pharmacy consultation. I filled out all the required information and chose walk-in. I then went to this location to be told only a relief Pharmacist was on duty and to return the next day.I asked how late I could come since they had all my information via the website. They said up til 10 pm. I had a full day and arrived at 9:30 pm.I stood at the pharmacy counter for 5 minutes, watching the Pharmacist and two other staff chat about none work-related topics. During this time, one staff looked at me and didn't acknowledge me. Finally, the only person not chatting, a Pharmacy Tech came and spoke to me. He sent me to the consultation area, where the Pharmacist came and talked to me and told me he didn't have time to assess before closing and told me to go to a 24-hour location. I shared my previous evening's experience, and he reiterated that he couldn't help me.I have two suggestions;1. Change the information on the appointment booking website to say - no walk-ins accepted within an hour of closing.2. Do some sensitivity training for the pharmacy staff at this location. They could talk less and focus on customer service.I would not spend my hard-earned money at a pharmacy where they do not appreciate its customers.
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May 2023 by ashs haunts
I come here every Wed get my script always polite n knowleagble usually never have to wait n love the pharmacy staff . Love how the store is clean .
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March 2023 by Adam
This store is terrible. Racist employees follow anyone of colour around the store. Manager (I assume she’s the manager, middle age woman who always yelling at employees) is a real piece of work. Every time I’m there she’s demeaning an employee, yelling at someone on the phone, or telling security to follow someone suspicious.During one visit someone was “caught” stealing. I say “caught” because no one saw this man steal anything, they just suspected he was. Security and a cashier were attempting to stop him from leaving the store. Eventually he pushed past them and ran out of the store, not before the cashier grabbed the man’s hood while he was leaving the door, choking him momentarily. It’s absolutely disgusting behaviour by everyone involved.
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February 2023 by Rick Elko
Professional,friendly staff that are very helpful .Pharmacists and pharmacy staff are awesome.First class ! Thank you :)
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January 2023 by Nathanial Dowton
Pretty consistently locks the doors and closes 10-15 minutes early.
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December 2022 by James Ballard
Yesterday I watched two East Indian employees with almost no English between them accost and threaten an aboriginal woman because some aboriginal men she didn't know supposedly tried to steal something earlier in the day. While I could deal with the lack of English from people ostensibly working in customer service, the incredibly slow pharmacy staff, and the fact that I've never actually gotten a prescription properly filled (they've always been out of something or forgotten to order something), overt racism is where I draw the line.Absolutely shameful. I'm never setting foot in this store again.
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October 2022 by Matt
Late 2021 - Went to the post office, and there was a significant lineup running from the post office over to the pharmacy. The lineup was extended further than normal due to social distancing.The store manager and a pharmacist got into a heated screaming match, because the pharmacist didn't want the post office lineup to block the pharmacy counter, and the store manager hadn't done anything to redirect the line. He basically called the manager incompetent at which point she said it wasn't her job and she went on break.This was ridiculous.Generally the store is clean and well kept, but staff professionalism is poor.
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August 2022 by D
Late 2021 - Went to the post office, and there was a significant lineup running from the post office over to the pharmacy. The lineup was extended further than normal due to social distancing.The store manager and a pharmacist got into a heated screaming match, because the pharmacist didn't want the post office lineup to block the pharmacy counter, and the store manager hadn't done anything to redirect the line. He basically called the manager incompetent at which point she said it wasn't her job and she went on break.This was ridiculous.Generally the store is clean and well kept, but staff professionalism is poor.
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August 2022 by Albert Smith
Well, all I can say is the pharmacists are fantastic, I mean out of the blue my meds are delivered to me with having to call, it just blew me away. I will never regret having them on my care team
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July 2022 by Andi Lepere
The pharmacy is awful. I do not recommend using this pharmacy for your own safety. They messed up my husbands prescription and then when it was pointed out they basically said it was not their problem because they did not carry the correct medication....that the prescription clearly read. They were very confused on what to do. I had to call Janzens pharmacy and ask them to request the prescription to be faxed over. I recommend Janzens. Great customer service, can read a prescription and are helpful.
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May 2022 by Jason Elliott
Post office outlet there is nothing but a joke! None of the staff trained, or have a clue how to use the systems! And they behind the canadapost desk and all you hear oh i don't work for canada post bs 3 complaints filed already get some staff trained!
