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December 2023 by Austin Lopez
Front desk staff was nothing but rude and confrontational. Had to cancel my stay but they didn’t actually cancel it leading to a $115 cancelation fee! Had it waived but now I’m being told I have to wait 15 business days upwards to 30! My other friends that I came up with ended up staying in the two bed suites where they saw blood stains and were met with an unpleasant odour. I remember reading the reviews and ignoring them because of the price but save yourselves the time!
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December 2023 by Narges Raee
We were so excited to stay at this hotel. We booked by Expedia put debit card info and it was booked. When we got there, told the we only accept credit card! That's fine but you should mention it on your website!There was a sign on the wall that if you pay debit card then bank gonna hold that amount which makes total sense. But they said no! just credit card! so we ended up leaving sadly.
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November 2023 by Kaye Walker
I'll start with the ONLY thing I didn't like, I went to breakfast at 9am and there was almost nothing. Not sure if it's because they ran out of stuff but I would recommend not counting on the breakfast here. Okay now for everything else! Very nice staff, quick check in, excellent amount of privacy and the room!!!! Holy cow the room is SO NICE! they clearly just renovated and it is absolutely gorgeous I was so impressed that it looked that nice and was such an incredible price. Highly recommend. Be aware though, neighborhood is dodgy, not good at night for lone women
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November 2023 by Robert Parkins
It was so cool, cute little rooms with an airy feel. We stayed on two different occasions during our trip and was not disappointed in either case. The hotel was undergoing a branding change and we hit the tail end of renovations. Everything was clean and fresh, comfortable beds with updated electrical for usb connections. Well located to some wonderful restaurants. Easy to access with good safe parking. Don’t be put off by the location , we walked to our dinner reservations both times and felt very safe doing so.
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September 2023 by Julie Beyea
Room was spacious and funky decor, very comfortable bed, nice thick towels. Quiet. A bit of a view of the lake. As others said the area directly around it isn't great, but it's close to the lake and a few streets to good food - this is Thunder Bay in my experience. Staff were quite friendly and helpful when I had questions. Only downside I felt was the breakfast isn't worth it when McDonald's is next door - they'd have to really step up the breakfast game to make it worth having.
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September 2023 by Kevin Webster
I arrived August 14, late evening and when I got to my room the door was ajar. The front desk staff said that was not normal but probably the cleaning staff forgot to bolt the door. ???The A/C was set at 17 C and the only way I could control it was to unplug the unit, and plug back in to adjust later on.The bed was comfortable and it was fairly quiet, but the glass shower door entrance was so narrow I had to squeeze past it (no, I am not huge). The shower also had no shelf or anywhere to place items, other than the shower floor.Overall, it felt a bit unfinished and disorganized, as if renos had just been completed but it was not yet ready for guests.
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September 2023 by Brandon Anderson
We had already checked in then 2 or 3 hours later we were told not to go back to the room because it was reserved for someone else. Are you kidding? Everywhere elsw was full and the front desk said to wait an hour and still nothing after 2am. Especially in a location it's at for that price. Would not recommend.
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August 2023 by Olivia Armsworthy
Lovely rooms, comfty beds, decent breakfast. Will say it was a little on the pricey side. Customer service was great even while they were short staffedNoteworthy details: Across from a bar, and near a McDonalds- what more could you ask for
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August 2023 by Sasha P
This hotel was ok, it was a place to sleep. The murals and pictures were nice but that's about it. The elevator door slammed into us every time we used it, there are also buttons missing to select the down/up buttons. The toilet clogged the very first time it was used. Phone didn't work. Hallways had a musty mildew smell. Pillows and sheets were scratchy and uncomfortable. Bed way too soft. We probably had the most uncomfortable sleep of our entire trip. Not the worst place I've stayed but could use some serious improvements.
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August 2023 by Bex
First time stay, great experience, rooms were unique and cozy. We stayed in a queen bed room. Beds were so soft and comfy, bathrooms were bright, updated and very posh. Lots of food choices around in walking distance, waterfront is minutes away, staff were friendly, parking was reasonable to find, only down side was our room faced the side of McDonald's and a run down parking lot so not the pretty view we hoped for. Area is a bit run down but people were friendly and everything felt safe.
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August 2023 by Maria Senkiw
This place is amazing and beautiful. The staff were very welcoming and helpful. The rooms are beautifully decorated. Our bed was very comfortable. We also appreciated the technology built into the room making it very easy and convenient for charging our devices. We really appreciated being able to make and enjoy a coffee in our room.
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August 2023 by amina ashraf
I had the pleasure of staying at this hotel a few weeks ago, and without a doubt, it surpassed all my expectations, making it the finest establishment I have experienced thus far. The level of service provided was truly exceptional, with the staff displaying unwavering professionalism and a remarkable willingness to accommodate guests. Notably, the rooms were impeccably clean, reflecting a commitment to maintaining high standards.During our visit, we encountered a predicament where all other hotels were fully booked. However, the hotel staff went above and beyond their duty to assist us in securing a place to stay for the night, offering an exceedingly reasonable arrangement. Their genuine efforts and extraordinary hospitality left a lasting impression.Without hesitation, I wholeheartedly recommend this hotel to others seeking an exceptional accommodation experience.
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August 2023 by Corey Halabi
A very nice hotel to say the least. They have just opened and are transitioning to become a Best Western. Rooms are brand new and clean, location is very close to the downtown core of Thunder Bay and the parking lot is a good size. Modern rooms and stylish as well. Janet at the front desk was very knowledgeable and assisted me with a smile. Greta job Janet!
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August 2023 by S k
We booked this hotel for one night. Our Room was beautiful and good size however the sheets were dirty then i had to ask the staff for fresh linen which i had to change myself .Elevator was not in service and we had to take our luggage to 4th floor with the help of a staff member. But it was hard climbing up and down by stairs for any little thing we needed.Overall not worth the price we paid for one night.
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August 2023 by Sage T
At the time of posting, the hotel is in the middle of an ownership transfer and renovation. The rooms are small, but accommodating. The breakfast ends at 10:30 and consists of a small 4x4' area with muffins, coffee, and OJ.Rooms Include:-Microwave-Fridge-Desk-Medium sized TVHotel has:-Small Gym-PoolValue for money: 4/10Noise/Street Volume: 9/10 (good)
