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December 2023 by Diane and Dave Moore
The item I went for was not on the shelf. A customer service cashier paged another employee to check out the storage area. He brought out the item. He was very helpful as well. The staff here are polite.
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November 2023 by Graeme Drum
The staff at Toys R Us are by far the best trained people in any store in Thunder Bay. They are polite and always helpful!
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November 2023 by Delores Cyrette
Have found the majority of the sales associates at this location to be extremely helpful and knowledgeable.
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November 2023 by April Shimkoff
Staff was helpful in finding my requested toys. Cashier was pleasant
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October 2023 by J.R. Mills (Severina)
Very friendly staff, Ravin was very courteous and pleasant in particular. Found everything quite easily, and even something I had been hunting down for a few months to no avail all over South western Ontario.
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September 2023 by Kenneth Patterson
Well I purchased 2 items! One said it was supposed to be 25% off. When I got to the till the cashier informed me that wasn't one of the items. It was in the small print! False advertising if you ask me. They wonder why people shop online! ?
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September 2023 by Mel Fortier (Lesbianmel)
Awesome place to shop when you need it right now. Baby looks amazing in his outfit
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June 2023 by Karen Barry
I came in the store looking for a kid's pool for my pup! Cindy and Tracy were extremely helpful in assisting me with deciding which pool would be best suited! Thank you Toys R Us! Ralph loves his new pool! ❤️ ??
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May 2023 by Megan Elsey
I think I put every employee to work today between looking for princess dresses in the store when I called before coming in, to finding me an obscure board game, to blowing up helium balloons - everyone was amazing. Major thanks to Tracy who clearly runs a great team and for being so patient with my balloon fussiness. You all made this last minute birthday party for my 3 year old incredibly special.
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February 2023 by Bonnie L
The staff at this store are always really friendly & ready to assist.Today, Ravin was great with my son (& verypatient with his annoying price-inquiry Mom). Mckaylah is very knowledgeable & helpful. I always enjoy interacting with Krista & she is quick to offer great suggestions. Thanks to the staff that make our visits so enjoyable.
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December 2022 by Toni vlassoff
I love toysrus for the simple fact there selection is wide range for every kid. I dislike how a small dinosaur was 36$ though prices are to high to continue to go for lots of holiday and birthday.
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December 2022 by Samantha Kabatay
When I say I was moved to tears by the representation of Indigenous Authors in your store, I am being literal. It really made my heart sing and I feel so thankful to be recognised. Thank you so much. ❤️
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December 2022 by Ilisha McCoy
Usually has what I'm looking for. One thing I'd ask if for more Wiggles toys, my daughter is obsessed and only found one toy.
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November 2022 by Jeffrey Landry
Was a very pleasant shopping experience.Was fully stocked for the holiday season.Found a few exceptional offers.Mostly fairly priced. Biggest challenge was deciding!Lyra , our cashier was very good too.
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November 2022 by Samantha Kaminski
We always have a great experience at toys r us, the staff and management is great! Shout out to manager Ryan for being approachable and easy to work with. Much appreciated!! Definitely recommend this store and it’s staff.
