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October 2023 by Jaison Abraham
Worst experiences in any hotel stay over my 15years of travel. The staff did provide good service in trying to shift me from one room to another. The hallways smelled of such strong disinfectant or was it chlorine, that I had issues breathing as I am sensitive to strong smells. As I had no choice, I spend two nights with my hotel room windows open. Topping on the pie, the toilet flush did not work properly. The staff did come to see if it could be fixed with limited success. Would not recommend it.
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September 2023 by Tammy Macdonald
My husband and I arrived, not knowing what to expect. The girl at the desk was friendly. We were told to take the stairs. My husband is disabled and needs a cane. We were to tired to ask for a room on a lower floor. The backdoor where we parked were not locked. The back parking lot is very dark, doesn't feel save. The room and washroom are very dated. But you get what you pay for. We left early the day. There was no one at the desk. There was a number to call because the staff we're off doing maintenance. I called twice. Both times going to voice mail. I left the key cards and got ready to leave. Someone eventually called me back saying they would be there in 5 minutes. I told him we had to go and, where I left the key cards. He said he would send me an invoice. I would not recommend this place.
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September 2023 by Eddie Ozols
Dated with great young staff. Noise from upstairs and adjacent rooms is a warning about being discreet in your noise levels during your stay. Breakfast was excellent. Bed comfortable but extra pillows requested. Nice walkable area. Pool available but too
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September 2023 by Krina Shah
I would never recommend this hotel. Rooms are stinky. Bathrooms are too small. Room service would just include changing towels every two days and not cleaning the entire room. The towels would stink. The location is too sketchy. They don't have fresheners in their room. The rooms have tiny white device up in the corner which look like a camera. The bed was too springy and bedsheets were not cleaned enough (stinky). The bathtub doesn't have a drain cover, so insects were coming out. Their key cards to the room would get deactivated every 24 hours, so you need to see the receptionist every 24 hours. This hotel is not worth a penny, not worth staying for free. If you have the last option to book this hotel, please postpone your travels, but don't come to this hotel. If there was an option to put 0 as a review, I would go for that.
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September 2023 by Alyssa Nicolle
I unfortunately had to stay the night here due to highway closure going west.Let me preface this but saying I am not picky where I stay, I typically pick a cheaper stay and don’t care if a place is dated as long as it’s clean. This place is absolutely awful. And I paid $180 a night. The most expensive hotel I’ve paid driving across the country, and the WORST. I don’t know how they think they can ask that much for this run down hotel. People like me getting stuck in town with no other options I suppose.Firstly, elevator does not work so we had to carry all luggage up 3 flights of stairs. Very unfortunate but I can get over it. Walking up to the second floor.. the SMELL. Oh my gosh - strong perfumery smell trying to cover the stench of… dirty kitty litter and throw up? SO BAD. I can deal with a musky smell but that was brutal. Thank gosh our room did not smell.Secondly, the room.. stained, dirty carpet. Small, crammed room with barely any space to walk around - way to much useless furniture. Two small, soft pillows which are very uncomfortable. When running the shower, we noticed the water pooling quickly at the bottom of the tub and not draining. Clumps of hair in the drain - gross.PROS: I will say, the bed was comfortable. The room was quiet and we didn’t hear noise. The bathroom seemed updated and was nice (other than the tub..). The continental breakfast was great and the breakfast lady was sweet. Reception was also very nice.
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September 2023 by Kate Mills
Zero stars! DO NOT STAY HERE!! This is the most disgusting hotel I’ve ever set foot in!!There were stains in the toilet, blood stains on the wall, the room smelled absolutely foul and left myself and my things smelling after being in the room for 30 seconds. It smelled like smoke and a literal dead body. I felt absolutely disgusting being in that room.I was in the room for literally no more than 30 seconds before I went down to request a refund. The staff was not at all surprised that I asked for a refund.The parking lot is sketchy as well. I felt completely unsafe even sitting in my car looking for a new hotel for the night.I wouldn’t stay here for free. DO NOT STAY HERE!!!!!!
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September 2023 by Karyn Stone-Henderson
This was the only hotel available....now I know why.I do not recommend this hotel. Please stay somewhere else. It was HORRIBLE.The room reeked of smoke, so bad that I could smell it on me the whole next day.I would not let my feet touch the filthy dirty carpet. I kept my shoes on.I did not feel safe. I put the chair up against the door.The comforter look like it hadn't been washed in years. I took it off and just used the white sheets.There was hair on the bathroom counter and on the floor. The toilet was broken, the water didn't stop running. I was uncomfortable to touch any and all surfaces in the room, specially the TV remote.I had to crawl under the desk to find an outlet to charge my phone.The room was dated and very small.The rear door to the building had been propped open when we got there and an hour later, it was still open, people were coming and going. There was knocking on the doors all night. You could hear the doors slamming closed.I could hear the springs of the bed upstairs going through the night. I did not sleep. I only had little cat naps.I stayed fully dressed in my street clothes, ready to run at a moment's notice.I had thought about sleeping in the car parking lot, thinking it would be better, but more than half of the lights were out in the parking lot and it didn't feel any safer.Please find somewhere else to stay.
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September 2023 by Gayle McKenney
Cannot recommend this hotel. Only stayed there after not being able to find a room anywhere else. Booked through AAA in Duluth. Location felt very unsafe. Elevator broken, so had to carry luggage up to room. Room (2 doubles) was very tight. Bathroom small with limited counter space. Counter was not too clean, either. Had to put some of our things on back of toilet. Sink had no stopper. Black mold all around shower. Peeling wall paper. Electric outlets very limited and hard to find. Had to move furniture to find one and literally crawl under desk for another. Curtains falling off rod. Beds way too soft. Single thin blanket. Bright spot was young woman who checked us in insisted on helping carry luggage to our room. She was very sweet. Just glad our vehicle was still there in the morning.
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September 2023 by Kristi Fischer
Service was great and rooms were clean. Hotel very run down and really needs an update. Dog friendly - but bring your own poop bags as they have no stations around the building. Elevator doesn't work (and appears to have been out of order for quite some time), so make sure to request 1st floor if you can't handle the stairs.I'd stay here again for the right price, but would love to see them invest a little into this place, bathtub was gross, paint was very chipped in room, no landscaping. Not huge issues but would make a huge difference.Rooms: Clean but very run down.Safety: Not the best area it seemed. Lots of shady people hanging around. No real issues for us though, just an observation. Door locks worked.Food & drinks: They have breakfast but it wasn't good. Just bagels, toast, and hard boiled eggs. Toaster took forever.Noteworthy details: No dog poop stations so bring your own bags and had to toss in trash next to doors. Gross smell for others using trash.No working Elevator
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September 2023 by K M
Out of all of the hotels I've stayed at in Thunder Bay, this one was the nicest. As a solo female traveler I felt safe staying here. My room was very clean, however it was a bit run down and the walls were very thin. It was also a bit weird that there was no privacy film on the bathroom window, so guests on upper floors could peek in if they really wanted. Kim was very kind and helpful during my check-in, and I would happily return next time I'm passing through.
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July 2023 by Paul G
The staff were great! The rooms were clean and have been partially renovated, but one of ours needed lots of minor maintenance attention and the elevator was inoperative. The bed was quite firm, and the pillows were too soft for them.
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July 2023 by Chas Chen
The bathtub was filthy and chipped.The door to our room was also hard to open both from outside and inside we almost got trapped inside.The staff were nice though.Rooms: The room was decent enough, but cramped and the bath wasn't the greatest but it works.
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July 2023 by Drew Mellow
We walked into the room and immediately walked out. We asked for a pet friendly room and the room the gave us was a sauna with dog food filling the AC unit. As we were loading in the parking lot was also full of people using. On the plus side, the staff was very understanding and gave us a full refund. If you can afford anywhere else, please don’t stay here.
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June 2023 by Natasha Bolton
Awful! DONT WASTE YOUR MONEY!bathroom floor was sticky, bath tub was leaking, faucets didn't fully turn off, pool was ice cold! Had to ask for heat to be turned on and response was I don't know how...( Why would it ever be turned off!?!) Also filter didn't seem to be running ( not surprised)room and hallways stunk of cigarettes, exterior doors never locked, anyone could come and go as they please. location is right behind a baseball stadium with megaphones.We did not stay. Unfortunately we were unable to cancel our reservation as we checked in too late, we ended up leaving. Don't waste your time or money here.
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June 2023 by Meadow Papp
well when we got here our key wouldn’t work which is fine it happens and it was fixed. but we had to go all over this maze of a motel with a broken elevator and back down from the third floor for a new key. there’s a funky stain on the ceiling and something sticky on the headboard of my bed. we had no towels in our room. bed is clean. mini fridge wasn’t plugged in and there’s no working main lights just lamps.there is no outlet by the bed for phones but there’s a desk across the bed in my room, not an issue just an inconvenience. can’t say anything about the pool, didn’t go in as we’re only staying for the night. honestly this place is ok. i wouldn’t stay again but it’s fine for the price to rest. staff were friendly.
