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November 2023 by Micha D
Not surprised to see all the negative comments about this branch. I am dealing with Debbie trying to deposit 2 checks, one from CRA made out to my wife into HER account, I do have Power Of Attorney to this account. I forgot my client card and asked if she could look up the account by name. She asked for a phone number. Well I had a 50 50 chance to get the right number on my first try, since we have 2 numbers. The first number I gave her was not associated with the account, the second number was. All good, no. I gave the wrong number on my first try....mmmhhhh, but it came up now on the second try, right? Yes, BUT....I asked why BUT, I am not trying to get money OUT simply trying to deposit a CRA check made out to my wife's name into HER account. She said, well, I could be just trying to get information if this person had an account here???? What???? Why not simply ask for my ID to prove that My name is on the account as well??? Could not deal with Debbie's ignorance, took the checks and left, someone at the bank stating: "Good Job, Debbie".We will close our account. However, at a different branch.
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February 2023 by Thomas Dawson
Try calling branch, run through obnoxious IVR & taken to person who has no idea where Tilbury is... so sick of RBC when all I want to do is communicate with someone.
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February 2022 by Rick Hudson
I needed a large amount of cash, and called ahead to reserve it. The computer helpline was NOT able to understand this, and subsequently I was unable to speak to a CSR. I was forced to just showup at branch, and endure questions about why I did not call ahead.
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February 2021 by Nick Desaulniers
Esther Duggan, Banking advisor, was great at the start, she was very helpful, very responsive then one day she said she would get back to me and never did. I emailed her twice and called her many times. Still no answer. Wouldn’t recommend.
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February 2021 by Mary Friesen
(This review has nothing to do with the Tilbury branch. It is our home branch though. The last time we were in the home branch and dealing with customer service was over 15 yrs ago. We have chosen to do all our banking through ATM and mobile app.)June19, 2020Good Morning,We have been RBC clients for many years. Being small business owners, we know all about the hurdles and struggles that often go along with the freedom and other benefits of being self employed. We have tried to be responsible clients, communicate with RBC assistants when we have questions or concerns...We are struggling with some change in the way that our account is being handled as of late. We are sure that it has to do with the pandemic losses that banks are facing, but it sure is making it difficult for us to know how to go about our banking and obligations.1st - For years, we have had an immediate cash available after deposit, of $1,500. Our credit score has gone up in the last 5 years, we have had less business difficulties than at any other time in our history with RBC, and yet, RBC has recently decided to cut our $1,500 immediate funds down to $750. We have spoken to an agent, who tried to explain that customer information is reviewed every 3 months and many factors are looked at before a decision is made. That may be so, but the truth in our situation is this; we have not dipped into any covid-19 relief help as of yet, anywhere. We have not missed any payments anywhere. We have continued to work and receive payment from the same sources. There is no reason our part that RBC has a right or reason to cut our immediate funds available from $1,500 to $750. Please rectify.2nd - Rarely in the past have we had our deposits put on hold. We have used ATM for deposits for many years. When the mobile app was introduced, we made use of that right away. Our cheque deposits have, with a few exceptions in years of banking, been available the very next day. As of late, in 3 cheques, 2 have been put on hold, along with the new $750 available funds limit. The first one was a "fraud" check. The cheque was issued by one of the community's most respected home builders. We have known him since my father employed his former employer, while the young man was apprenticing. Our relationship started 20 years ago. We have never, ever had 1 issue with payment from him.The second hold, which we realized was in place today, is from a deposit of $6,500 from another community home builder, who has not once in 6 yrs issued a cheque to us that was bad. These are the two builders that make up 85% of our income. The RBC has cut our available funds in half, without any reason because of us, and started putting holds on deposits where cheques come from home builders that have never issued us a bad cheque. What an inconsiderate way to handle bank losses, and treat clients during a global pandemic, who are not using financial pandemic help. It's puts us in a position that makes it difficult to manage our finances, even though we have been able to keep working.Is there anything that can be done?The Friesen's
