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February 2024 by Wendy L
Excellent service, professional staff.
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November 2023 by Jody F
The pharmacist assistant was wonderful. I buy an OTC supplement that I will need the rest of my life. They set me up to reorder every 4 months, which I find very convenient. Thank you.
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October 2023 by e
Poor customer service. Empty store with three staff members, an hour left on the clock before close, a website that states they accept walk ins for prescribing medications for minor illnesses however when I requested a prescription for a listed minor illness the pharmacist on staff refused stating there was not enough time and an appointment could be made for a different pharmacist the next day or I could try shoppers drug mart. When I expressed that it was time sensitive, I was walking and it was cold/raining, that answer remained the same. No other solutions even provided like OTC meds.When asked what availability was for the next day they offered to take my phone number and have someone call me the next day.I have walked in to other pharmacies to have the same medication prescribed by a pharmacist. The questionnaire takes 5-10 minutes depending on the pharmacists ability to manage the technology.I understand days are long and more work seems tedious but something that would have taken you 5-10 minutes could have saved me from a week (or more) of pain and anxiety. Do better for the next person.
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May 2023 by Charity Guenther
Our family loves IDA with their caring home town feel, and friendly staff! They are fast, friendly, and efficient! And a bonus is that they sell the cutest TY stuffies at an affordable price!
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March 2023 by Canadian Canadian
After moving to this town 5years ago we have been dealing with this pharmacy.We always get very personal and one to one consultation and service.All the staff is excellent and very professional and welcoming.Annette, Patricia and Shelly always go above and beyond to accommodate our needs.We highly recommend this pharmacy to everyone living in the neighbourhood to walk in this place and get served.Thanks to the excellent staff ?Paul
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February 2022 by Nicole N
Really friendly and helpful staff, on multiple occasions. Especially helpful/willing when another pharmacy you are attempting to transfer from is being difficult and insists on talking to the new pharmacist rather than the customer for prescription transfer... I guess they can't all be this nice. They always have my prescriptions filled and ready on-time too.
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March 2021 by Wendy Govia
Always willing to go the extra mile and has correctly challenged some dosages to my benefit. Alex and his staff are always friendly and make and ensure you have whatever you need.
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February 2021 by Dennis Froude
In the last few months the customer service has not been to good, when I call it always goes to voicemail and I leave an order later I go into store to pickup and have stood their for awhile before anyone says anything only to find out they didn't check voicemail again. The great customer care I was used to with the last staff seems to be gone with the new staff
