TELUS
Cell Phone StoresHours:
200 Broadway UNIT 62, Tillsonburg ON N4G 5A7 Hours
About TELUS
TELUS provides a mixed customer experience. While the in-store staff, such as Sean, Wendy, and the "young lady," are knowledgeable, helpful, and ensure a smooth transition, the call center "help" is described as "completely useless." Customers report that visiting the storefront location and dealing with the in-person staff is far more effective than attempting to resolve issues over the phone. Despite the challenges, the in-store team is praised for their patience, humor, and kindness in assisting customers with their technology needs.
Most Recent Reviews
February 2026
Switched from Bell to Koodo today. The lady at the counter was super friendly and made the process as easy as can be
February 2026
Dropped my phone in the lake, took my old one in and Bry fixed me right back up in minutes. Total lifesaver and went above and beyond...Thank you Bry.
December 2025
Wendy and Sean at the telus store in Tillsonburg mall are wonderful people. Very helpful and pleasant. Thank you for your awesome service today.
More Comments(43)
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