Best Buy is a popular electronics store chain that offers a wide range of products, including computers, mobile devices, TVs, home theatre systems, and video games. Customers appreciate the ability to reserve items online for in-store pickup or enjoy free shipping on orders over $35. The store features a Low Price Guarantee and has a helpful team of Geek Squad Agents for technology issues. While some customers noted a lack of proactive assistance from staff, others praised the excellent service experienced when purchasing new phones and dealing with specific employees. Overall, Best Buy is recognized for its good return policy and helpful customer service.
Does not take calls. have to use call centre if you want to speak to store
November 2024
Visited the geek squad w my senior mother to get some assistance w an iPad. Our technician Devang was extremely patient and kind w mom, took extra time to explain things and even offered her a chair while waiting. Customer service at its finest.
May 2024
Service used to be excellent. Now it's just new faces and they all look too exhausted to help you. The lady behind the desk was actually banging her head on the desk when I needed help. Very poor attitudes and high prices.
