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November 2023 by Luke Maynard
I've been to 7-11 stores for 30 years in 3 countries (including this location, some years past) and for the most part, you know what to expect when you go into one. As of 2023, this is one of the worst locations I've been to. I think it's clear that within the last year or two especially, the quality control and customer service at this location have plummeted.Over that time, I've seen the same rude staff, dodgy-looking food, low standards of cleaning, and utter laziness that had gone on here. I've luckily never been present at the fights that break out here, as others report. I've just seen the aftermath, as the glass in doors and windows have frequently been broken when my partner and I come by. This is highly unusual in a fairly upscale and gentrified part of downtown Toronto—it never seems to happen to the other convenience stores in the area.The famous 24-hour schedule is part of what keeps me coming back, and tonight is the very first time we've been turned away as they were "closed for cleaning." Not for an emergency or yet another fight. Just for jobs that should have been done at off-peak hours, not on a Saturday night an hour or two before the bars get out. When we were rudely turned away to wait in the cold, it was with a large gathered group who could not get service. The last time we all stood around with no service, it was earlier, so we could at least lead the strangers to a nearby pizza place to get fresher pizza from more hygienic hands. Tonight everything else was closed, so we went home, and for good.I'll try back in a year or two when whatever current owner of this franchise ultimately fails, or when 7-11 area/ district managers ultimately yank his franchise license, as they'll have to do at some point to protect their brand. Honestly, the decline was so sudden and sharp that I suspect this franchise changed hands around the start of the pandemic, and the new owner just hired a bunch of his kids or cousins or something, rather than vetting the employees by any real performance standard. That's okay. The brand is still good, and there are at least a dozen other 7-11s downtown. These things have a way of sorting themselves out, and I'll be sure to change my review once this location has reset with a better team.
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November 2023 by Flade AnN
Don’t recommend for TooGoodToGo ; offered bad food such as fruit and sandwiches; yes! Uneatable with such strong bad food smell, very nasty! just have to throw them ; never come back
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September 2023 by mingze yang
Clerk refuses to sell me lighter, because I didn’t bring ID. She said a lighter is a part of cigarette.
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September 2023 by Major x Bakshi
Great place. The guy here Bishal was very humble and treated me very nicely.
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July 2023 by Alexis Jackson
Today something horrible happened. I went into the store, I saw a person fighting, I was in the back watching the sniffles and I heard a detonation or gunshots, some people ran out, including me at the emergency exit. Please I ask for more security, as a person who suffers from PTSD-C I am having a bad day.
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May 2023 by Muddy Hussain
Went by tonight to cry my sorrows due to leafs loss. Young cashier assumed i was drunk/high due to the snacks i had and decided it was ok to over charge for everything. He was charging me $40 for stuff that after taxes only worked out to $29. I called him out and his response was that the system is programmed with prices. I took my stuff and went to the other gentleman at the other cash and magically his register recognized all the sales
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March 2023 by Sabrina Romita
Honestly when your a trans woman just trying to buy things and you get a sir , even though your presenting as female and done up very feminine, a certain type of human who doesn’t care or respect you or apologize when you kindly tell them “no I’m a woman” and they say “ ok sir” I feel super disrespected this was the same male who had said this to me before to as well , and again corrected him kindly ,2023 Toronto Ontario Wednesday 5:45 pm, Mistakes are ment to be made but this time seemed very intentional as I was called it a second time with a smirk , definitely not a trans friendly personPlease to the owner we are all Canadian and we’re not all bad people when we just make an honest correction there was no scene or fuss I just walked out hurt because it was met with insult, appropriate you staff a little
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August 2022 by Imtiaz Shahi
Very disappointing and rude behaviour from one of their employees. I will never go back.Worst customer service experience!!
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August 2022 by George Filipovic
Old, weird-tasting slushies. Their coke slushie tastes really bad. Dragon fruit was all syrupie.
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August 2022 by Pamela Contini
Friendly staff well stocked store.
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May 2022 by Kenneth Kimmes
This location is mobility accessible, however the aisle are close together so it may be difficult to turn corners. The staff are amazing and willing to assist with anything, so if you are needing assistance, they are ready to help. Dhruvil helped me today and was super. He assisted us with mobile checkout and told us about special offers. He was telling everyone that came in about great things with 7-Eleven. What a super staff person!
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July 2021 by paulab
Literally obsessed with their food! Surprisingly so delicious and well-priced :)
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July 2021 by Justin Mohareb
It's a quick walk from work and I can get a couple bottles of Coke Zero. It's pretty much the same as every other convenience store/depanneur/bodega you'll find. I haven't had a Slurpee in decades, but they got 'em.
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July 2021 by Zihang Tang
The staffs are nice here, helped me registering for the points card with patiences, thank you!
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November 2020 by Bill
Bought a $75 visa gift card here. Doesn't work. It did not work right after I bought it, and the store clerk said to wait 24 hrs. Right before the 24 hr mark, somebody took all the money out. I went back to talk to the store manager, he said it's not his problem. Very rude. Another clerk told me (while manager not there) that I'm not the first one to complain about this problem, and there's a scam going on.
