Aesop

Hours: Aesop is an Australian skincare company founded in 1987 that offers a wide range of skin, hair, and body care products. Their formulations are carefully created using plant-based and laboratory-made ingredients from reputable suppliers worldwide, focusing on quality, safety, and effectiveness. In addition to skincare, they also produce personal fragrances and home formulations. The company places a strong emphasis on sustainable design, reflected in their store environments, which are designed to be functional, sensory pleasing, and unique. Customers often praise the knowledgeable and friendly staff, describing their service as helpful, courteous, and educational. Many appreciate the store’s inviting atmosphere, noting that it smells incredible and looks distinctive. Staff members are recognized for their attention to detail, especially when assisting with product selection or gift ideas, leading to consistently positive experiences. Some reviews mention the store's ability to remember customers and provide samples, adding a personal touch that enhances customer satisfaction. However, some feedback points to a desire for improved service consistency, with occasional comments about feeling rushed or about certain interactions feeling less personalized. Despite this, Aesop’s products and overall store experience are highly appreciated, and many customers continue to recommend the brand for its quality, thoughtful service, and natural, unisex fragrances like Tacit and Karst.

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1. Toronto, Ontario