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December 2023 by Cher A.
I stopped by this location and the employees were really friendly and helpful. I was looking for a high heel and they helped us find the right size. The service was quick and the store was really clean. The value was really good too compared to other stores.
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September 2023 by Vanessa Valenzuela
Hannah was super helpful in finding new shoes for work. Very friendly and honest, and provided good sizing input. She was wonderful!
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September 2023 by krizzy def
I got amazing customer service from Zhane ! Even though I asked to try on what felt like a million shoes, she patiently helped me find the perfect one! Thank you so much I love them.
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September 2023 by Buns
Zhane’s service was amazing, very friendly and helpful. I had no problem finding the shoe I was looking for. Thanks again Zhane!
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September 2023 by Natajah Brown
The other day a lovely girl helped me I think her name was zhana ( I hope I spelled it right) she was very helpful and had me feeling amazing after picking the perfect shoes and bags for my outfit. I will only be shopping with her when I come in
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September 2023 by Deepak Vashisht
Problem- lost my receipt.What i did - Called into the store and phone answered by a girl.Solution- She looked into the system and within 2 mins she found the receipt and sent me immediately.Name of the employee- Sarah Alexander (Sales Lead Manager)Its simple as that she did a commendable job.
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July 2023 by adrianna mcintyre
Paniz was really helpful and so sweet! very great genuine energy and did not rush at all took time to help and give advice on my purchase 11/10 customer service
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June 2023 by May G.
Sarah from Yorkdale branch is very awesome. Got a lot of energy and very helpful. She deserve a raise ?
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May 2023 by juliet william
My daughter bought a pair of shoes wear it for 1hr amd next day found it damaged on the side meaning the shoe was faulty not sewn properly. Try to return the shoe and was told she can only exchange one no refund. She was forced to pick another because her size was not in stock. Shoes has to be ordered but we need the shoes urgently. Call the store and when explained the incident the person hang up and i have called over 8 times no response what kind of service is this in this day and age!!
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April 2023 by Blondy Burgess
To the employees were trying to push me to buy shoes real hard and I felt extremely awkward because I'm one person and there was two people trying to help him convince me about shoes
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March 2023 by Alireza Shahrokhi
I got a pair of formal shoes from Aldo (Vaughn mills branch) two days ago, but when I arrived home I found my suit isn’t fit me any more and decided to return the shoes. Aldo’s product are sealed when costumer gets them so I didn’t even open the package. Today I went to York dale shopping center to return them. The staff there couldn’t use the receipt and talked to me in an awful impolite manner. She slandered me that the receipt is fake. Called the security to come and arrest me while she saw that a kid is with me. Also when I asked for seeing her manager, she said the she was manager. When the security guy was talking to me another staff arrived, she told her colleagues that they made a big mistake and there is another receipt format in Aldo branches and they should have been familiar with it. Unfortunately that impolite staff got vanished and I didn’t see her anymore, she accused me without any evidence, did lots of harassment towards me in front of other costumers and let my kid feel agitated. This was my first awful experience in Aldo. Never ever recommend it.
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February 2023 by Liz P
I just received the best treatment and respect from this establishment. The lady was kind and didn’t judge me even if I looked like a vagabond! I bought the cutest stuff from here. Mostly, here presence was so easy to be around, and you fell in love with her countenance. Please go here, if you’re looking for shoes and great service! Well done.
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February 2023 by Sarah Sookraj
Extremely satisfied with the service I received from Reneka! I must of spent over an hour in there giving her over 10+ heels to try on and she was quite friendly, patient, knowledgeable, and a great person overall to talk too! I would definitely come back to this location again because of her.
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February 2023 by Hafsa Ibrahim
The store manager Katrina at Yorkdale Mall Toronto seemed so rude. I asked to refund on apple watch but she wanted to make sure if the card details are same on the receipt but since its apple’s privacy to change the last 4 digits, she was reluctant and was arguing for no use. When I was telling her that the transaction had been made from the same card. Nothing else should matter when I had the original receipt and the product was fresh as new. Nothing else should really matter. If the manager of the store is so rude and unprofessional then I think Aldo itself is not professional enough to hire good staff. Please teach her how to respect customers so that she gets respect in return too. Thankyou.
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January 2023 by Amin S
One of the best Aldo branches I’ve been to. The customer service was ok, I didn’t have any problem. They said I will get the shoes in 7 days but I got them 3 days earlier. The shoe itself was comfortable. Thanks, Aldo team!
