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December 2023 by Tiffany D
WARNING!!!! CHECK YOUR ITEMS BEFORE YOU LEAVE THIS STORE!!!!!WARNING!!!! CHECK YOUR ITEMS BEFORE YOU LEAVE THIS STORE!!!!! If I could give a zero star, I would. I bought 1 hat and 1 hand bag and when I got home I saw the bag I got was an old/used bag.... I was livid because its the eve of my bday. Decided to calm down because we are human and so prone to errors. Only for me to go back to the store on my bday, today, and be told they can't exchange because there are no tags except that's exactly how I got it!!!! Afterwhich the manager then came over and exchange the item. Unacceptable in the first place!!!!!! #Dissatisfied #Annoyed #Disappointed
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November 2023 by Ivan Cunanan
Coming into the store was greeted by multiple employees with a smile on their face. All the staff was kind, and inform me about their promotions. I was lucky enough to find multiple shoes I was looking for and able to walk out with my shoes. Cashier staff was great, very informative on the shoe care. Now I can go home and clean all my shoes. Thank you!
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November 2023 by Vivian Seo
Love this store! Employees were so helpful even though I came early in the morning They recommended me some cushions that were made my heels comfortable - beautiful set up as well
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November 2023 by hiii turtles
They have great selection of boots and the sales associates were very helpful!!! Overall great experience shopping at this location.
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November 2023 by Khalid Ahmed
This is the best place i have ever stepped in. My life changed. Ever since I bought shoes from here every girl has been staring at me at ease. E!!!!! #ILoveMyLife #ThxAldo
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November 2023 by Not Good
Great experience and got the shoes I wanted in good condition. Staff was really helpful. Thank you.
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November 2023 by rajwinder kaur
I wish I could give them zero if I could I visited to the store I bought two bags. After some time let’s say after 6 months the zippers for both bags has been broken.. I think they should focus more on the quality of the products rather than the make up of the girls working there with unacceptable attitude without any reason ..there is one Asian girl I think she is robot no smile no greeting to the cx not helpful every time I visited there..and the manager is something else with some weird attitude.. they should spend 6 months on themselves how to do a cx service job instead of making weird faces..
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September 2023 by Loveable Alexander
I work at the mall so most time I visited . The workers are always doing their job …..they greet u. They ask if u need help then let u be . I like that I don’t like pressure . I gave 4 stars because the things just get to expensive
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July 2023 by Prajakta Khese
The manager at the store is really disprectful. The way she talks is really not unacceptable. I would really want the higher authorities to escalate the matter. If being a customer we are getting this type of service and I think they should shut down the store l
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July 2023 by Neelay Khese
PLEASE DO NOT VISIT THIS STC ALDO STORE!!!The employees here are extremely rude and arrogant with very bad attitude towards their customers.THEY ordered an incorrect bag for my wife and upon bringing to their notice, store manager AZZEZA along with her employee started making faces and arguing with us. Later they started shouting (as if I am asking something for free). THEY EVEN THREATENED US FOR THROWING OUT OF THE STORE (Even though we were polite). Store staff don’t know how to treat their customers.Aldo, you need to escalate this issue!!!!
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July 2023 by Ayushee Chauhan
Why we have to suffer if your staff us not performing their duty. Without any fault i have to loose my money just bcz of untrained disrespectful manager. Manager needs to be trained how to talk with people without showing them bloody attitude. Any problem can be solved with peaceful discussion and without any reason u can’t even blaim customers. We are not coming to tolerate your this kind of attitude. You should have to listen the thing first. Will never come again n also advise everyone not to shop with this . Every one us giving very nice shopping experience but here we r just coming to see this n still loosing money. This thing totally not accepted.
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July 2023 by Ayusheeben Chauhan
Very very very bad customer service. Can’t believe this is worst service i ever had with manager. Even if its their fault they can’t accept it n i have to suffer a lot. Very bad attitude please train your staff specifically manager how to behave with the customer.
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July 2023 by Sumanpreet Kaur
I would honestly prefer to give minus rating if possible. I placed an order on Sunday, 18th June through store as the shoes were not available in my size. They advised to wait for 3-5 business days. I did not get any update on delivery so I decided to visit store on following Sunday, June 25th. I was advised to call customer service number and they cannot help me in store , they cannot cancel or tell me anything.I called customer service next day , Monday and waited for about 45 minutes, someone answered and I provided my order number. The he said to wait as he has to check so he put me on hold for 15 more minutes , agent came back and asked if I called store regarding this. I told him that I visited store yesterday. After 30 more seconds he hang up on me.This is probably the worst experience I have ever had with any company. They need to train their employees better. I paid over 100 dollars and I have no idea where my order is.I have not received any tracking number or anything. All I have is receipt from store so far.
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June 2023 by Mariam Sharif
Trash customer service, they don't pick up your calls at all. I have done an order online to pick up, granted I have 30 days to pick up. It's only been 2 weeks in and I received an email stating the items have been picked up, by who? Very unprofessional and this has happened more then once.
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June 2023 by Halal _foodhunt
Not sure what the hell is happening every time u call they dont pick. Whats the point of having phone? They ordered a different shoe size for me and its been a month I haven’t received i keep calling no one picks. I was unable to go to store otherwise i wud have gone to inquire .???