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January 2026 by Zaam Musa
I’m writing this on behalf of my friend who had an issue earlier today. The employees did everything right, but that asian manager handled the situation very poorly. My friend felt disrespected. Great employees, but the management needs serious attention for real -1/10😕💔
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January 2026 by Andres Matamoros
I had an extremely disappointing experience at this Apple Store, mainly due to the behavior of one of the store managers, Scott. From the moment he approached the situation, he was rude, dismissive, and completely unhelpful. He refused to even touch or properly inspect my phone, which had previously been repaired at this same Apple Store. He immediately blamed “water damage” and abruptly told me there was nothing they would do—then essentially kicked me out of the store.
What Scott failed to acknowledge is that the water damage happened because of Apple’s own repair. The screen had been left loose, and one of the clips was not properly secured by the Apple technician. Because of that poor repair job, water was able to get into the phone. Instead of taking responsibility or showing any empathy, Scott treated me like the problem and showed zero professionalism.
I had to escalate the issue and speak to a higher-level manager because Scott was completely useless and unnecessarily rude. Thankfully, Jason stepped in and handled the situation the way a manager should. Jason listened, understood the issue, apologized for the inconvenience, and ultimately resolved the problem. His professionalism was the only reason this experience didn’t end even worse.
This experience seriously damaged my trust in Apple repairs. No customer should be treated the way Scott treated me, especially when the issue was caused by Apple’s own mistake. After this, I will never take a phone in for repair at Apple again.
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January 2026 by Jarylle Adriane
Great staff
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January 2026 by Aemen Tehmas
Amazing
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January 2026 by Drewbie
I’ve been here twice now and both times the Genius Bar folks were super nice and rly helpful! My most recent visit was with Josh who was honestly lovely. The only downside is that walking into the store can feel kinda overwhelming (which makes sense because the Eaton Centre is always busy), but it’s hard to know what you’re supposed to do. Most employees were already helping someone and the ones who weren’t didn’t seem super approachable, even when I was clearly standing there looking lost lol so don’t be afraid to just walk up to one of them
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January 2026 by Octet
Worst Apple Store experience ever. Staff were rude, unhelpful, and didn’t care at all. Complete waste of time. If 0 stars were an option, I’d give it.
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January 2026 by Stephen Macleod
Busy location in a busy mall. Staff are friendly & knowledgeable & the free sessions are a bonus.
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December 2025 by mohamed hassan
Great helping employees
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December 2025 by The Fordie4D
busy but well organized
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December 2025 by M. Dwight Snow
It's the Eaton Center what can you say.
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December 2025 by Mi Zi
Worst experience I have ever had
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December 2025 by Anand Shaju
My iPhone 17 pro’s Microphone was not working even though it has warranty,
they said that there is a chance of data loss that might occur during the service, so they wanted me to agree to the data waver and I am not willing to do that cause I’m concerned about the overall user experience of my phone they said that they wouldn’t even able to service the phone unless I agree to the data waver, as a iPhone user I concerned about my work and data even the Manager Katlien was not able to help me out
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December 2025 by sw sw
The employee, a white male with short reddish hair, glasses, and a silver chain, was rude and condescending about our financing question. I would not recommend this location because the employee was disrespectful and had an angry attitude.
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December 2025 by Maya Sherif
I got my new iPhone 17 today and I had a great experience at the Apple Store. Nadia helped me, I was a bit indecisive and I couldn’t choose a color at first but she was so patient with me. Overall, the customer service is great and Nadia is amazing!!
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December 2025 by Raja Raman
Good experienc staff
