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January 2026 by A Rowana
Busy but very knowledgeable staff and willing to help
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January 2026 by Harsh Shah
Today, I visited the Apple store Fairview. I am really glad, one of the guy namely surgeon! Can`t remember his name, but he looks Sri-Lankan. He is really supportive and friendly. I had a problem with my charging and he give me quick and efficient response! I really appreciate your service and Help. Once again thanks.
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January 2026 by Nedim Barut
It's said that Apple is about perfect experience. However, the staff are extremely annoying. If you want to be unhappy, this is the place to be.
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January 2026 by yasmin abedzadeh
I wish all the Apple Store people will understand people with special news
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January 2026 by Ali Arshia
“Special thanks to Troy for patiently and kindly answering all of my questions regarding the MacBook purchase. His friendly attitude made the whole process feel safe, smooth, and enjoyable. He truly created an excellent and trustworthy buying experience for me.
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January 2026 by Nancy Tran
Had a great experience thanks to Troy. He was very helpful, patient, and knowledgeable, and made everything smooth and stress-free. I've always been an android user, but he sold me on the apple products. Really appreciate his help!
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January 2026 by Foad Haji Mohammad
Battery replacement went smoothly and on time. Professional staff and efficient service. For the shortest wait, I recommend booking a morning appointment.
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January 2026 by HR
Wonderful experience with UMAR.
Really appreciate your time and efforts.
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January 2026 by Radhika Kumar
⭐⭐⭐⭐⭐
I went in for an upgrade at the Apple Store at Fairview Mall and was helped by Monarch, and I honestly couldn’t have asked for a better experience. He was incredibly patient, knowledgeable, and explained everything clearly at every step.
He made sure all my data was properly backed up to iCloud, handled the process of trading in my old iPhone smoothly, and walked me through each part so I always knew what was happening. I never felt rushed, which made a huge difference.
I also had a physical SIM that needed to be converted to an eSIM. My network provider was no help at all, but Monarch went out of his way to get it done for me in-store—even though it wasn’t technically part of his job.
This was truly an incredible customer service experience. Monarch is amazing at what he does, extremely knowledgeable, and genuinely helpful. I now know exactly where we’ll be coming for all our future Apple products. Highly recommend this store—and especially Monarch!
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January 2026 by Vlad T
Went in for an out of warranty phone and laptop issue. Josh and Ali were extremely courteous, attentive and a pleasure to deal with. They went above and beyond to resolve my issues!
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January 2026 by Bernard King
Way too many people at this location on a Friday.
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December 2025 by Eithan Cohen
The iBurger™ was sooo gooood! Was worth the expensive price. I know it was only available for a limited time. So I am happy I tried it. I have spent my hard earned money from my 9 to 5 job on this burger. Best Burger Ever!!!
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December 2025 by mohammad ala
Ms. Kristy was very friendly, professional, and caring. Her excellent attitude and careful follow-up made my experience at this store truly positive. I am genuinely very satisfied with the service and with having such a dedicated staff member
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December 2025 by Christine Seretis
I had an appointment at the Apple Store at Fairview Mall to replace my iPhone battery. We arrived early and were checked in ahead of time, which was appreciated. However, the overall experience became frustrating. The appointment was said to take about two hours since there were two phones involved, and we said we didn't mind waiting till both phones were ready. When we returned at the time we were told, the phones were not ready. We were first told it would be another 10 minutes, which was understandable given the store's busy nature. After checking again with a different employee, we were told another 10 minutes. When we asked a third time, a third employee informed us that one of the phone screens had been broken by the technician and that it would take an additional 20 minutes. After that, we were told we still needed to be checked in again and that it would be another 10–15 minutes before the technician could come out with our phones. In total, we waited almost an extra hour beyond what we were told and had to cancel another appointment we had scheduled. When the phone was finally brought out, we politely asked if anything could be done due to the extended wait. The only response we received was that the replacement screen was free since it had been broken during the repair. While that is expected, the communication and time management throughout the process were disappointing
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December 2025 by Helia
Nice staff
