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January 2024 by りん
The size I wanted wasn't available so I had to order it online, I didn't have a good experience with the girl who helped us with shipping my order. We showed a picture of what the postal code was and even said it, yet got it wrong. I am currently having a hassle changing the postal code. I thought everything would be okay now, but then I found out she still wrote the wrong postal code after showing her & even telling her. Buttttt , The other girl who's helped us and even carried our stuff was super kind. I didn't get her name, though. Whoever she is, thank you, sweetheart!
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January 2024 by brandy ferguson
I had a great experience here on Tuesday. I was buying a super puff snug for the first time, Jay (I think that’s his name, he was working in the super puff section) went above and beyond ensuring that I receive the jacket I wanted (they didn’t have it in store). Jay and his fellow worker communicate as they called several stores across Canada with attempt to find my jacket. For the time I had to wait, they gave me a token to receive a free coffee.I ordered my jacket and it arrived one day later and I absolutely love it!Thanks again!
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January 2024 by Ermira Najacaj
Bad costumer service experience. The store refused to exchange a pair of pants that my husband gifted to me. I didn’t have the receipt, but they could confirm my husband’s purchase in the system and I saved the tags after just trying the pants on. The stuff (pants and shirt) run a bit small, so I wanted a size up. Because I just tried the pants and the tag was not placed as the original one, the store rejected to exchange. Despite speaking with customer service, they still refused to exchange the gift. So I am not using this gift, which was about 200 dollars.
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December 2023 by Anastasia Linska
Consider twice when shopping for this company. I have a friend who works for the company and we decided to go to the shopping centre during the weekend and visited a few stores and afterwards stopped by Aritzia. I ended up just trying few things on and she ended up spending over $800 and wanted to use her employee discount at a checkout. I was standing next to her when I saw how much the clerks and manager humiliated my dear friend in front of me. Once she mentioned she works for a company on checkout the friendly face of store employee changed to aggressive and she called the manager right away. Manager took her to the side and scolded her for not “following the company rules”, which my friend was never instructed on. I saw manager telling my friend that as an employee she is not allowed to shop on weekends, use the dressing room unless there are no customers nearby, not allowed to use any assistance from store clerks and anything she tries on needs to be returned back to the floor by her. She also need to let the manager know when she arrives and manager would decide IF SHE IS ALLOWED TO SHOP. Also, manager had to walk both of us out of the store and check her bag next to the exit, while I was never checked. I saw my friend tearing up due to the humiliation she was put through. I was beyond shocked by the way company treats people who work for them as criminals and second class people even on their day off.I used to spend thousands of dollars in a year and be on their clientele list for years but I am not planning on shopping there anymore. One of the most sickening corporate culture there is.
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November 2023 by Mel R
I had a great experience at Aritizia Yorkdale today thanks to Janet. She was super friendly and made my search for a coat much easier. Really appreciated her spending the time to find different coats and helping to choose the best one. I ended up leaving with the Constant coat. Thanks Janet!
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November 2023 by C Z
So disappointed. It’s Black Friday and I finally got to the front of the line of the changing rooms, and the girl there looked me in the eye before calling for the person standing behind me. The girl behind me was white and held a larger number of clothes than me. I asked the changing room girl why she cut the line, to which she apologized and said she couldn’t control what others do, yet SHE was the one that invited the girl to an empty changing room in the first place. We waited for another 5 minutes before she came back, this time even more disrespectful, as she gestured without looking at me.
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November 2023 by thalita fazari
excellent customer service!! the moment we walked in someone helped right away, wish I had gotten her name. She helped my 11 year old choose a super puff, she's picky and she was great and super patient.
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November 2023 by Niloufar Rezaei
Im very surprised to see all these negative comments about the Customer service in this location and not one reply from the corporate. Truly the customer service is below standards and the fact that Aritzia doesn’t even bother to address all these reviews just goes to show that WE should stop pouring our money into brands like this. The sales associates recruited their should be constantly reminded by the corporate that they’re there to serve people not to walk a runway and the corporate should be responsible for how the brand is represented by their workers. I for one will not be even browsing in Aritiza anymore let alone spend a dime. They need to realize its the customers money and satisfaction that will keep the brand going. Hope things change for the better or customers realize that this is not an acceptable shopping experience and stop spending their hard earned money to help companies like this stand.
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October 2023 by Jofelyn Mayoya
Costumer Service was excellent… Compliment to Hailey(sales staff at Aritza Yorkdale) Shes so kind and Helpful, definitely worth of having her as employee of the store. The best customer service i’ve ever had ❤️
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October 2023 by Ayla Kaya
I’m in love with puffy coats in this season ? I’m not really sure about how warm they are to conclusions for buying them ??️
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October 2023 by Tash
Non client oriented staff at all. Refused with a regular refund request in a week after a purchase with (original) receipt and unpacked item.
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October 2023 by Catarina
Out of approximately 7-10 sales representatives I spoke with or saw on the floor, none offered to help and 1 was nice enough to respond to me when I went into the change room.Not sure what’s wrong with the culture at Aritzia that enables representatives to be so dismissive and poorly communicative, especially when being asked a simple and direct question like where the change rooms are, but Aritzia’s reputation of horrible customer service really lives up to itself in Yorkdale.
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October 2023 by Simrun Bachra
Tried calling the store multiple times to verify if an item I wanted was truly in stock as online it was showing only 1 but no one answered the phone
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October 2023 by Og Bandz
Megan Campbell most racist treatment I’ve experienced only go for her type never again here!
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August 2023 by Hao Bui
I went to the store and ordered a shirt. But 10 days I still have not received it, not even the tracking number. I called the shop many times but no one answered the phone.