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February 2024 by Peter O'Hara
Staff were knowledgeable and friendly. Great experience from the initial inspection, email updates right up to vehicle pick up. Shout out to Nicole for her attention and lovely sense of humour.
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February 2024 by carolyn maloney
Extremely friendly and helpful. Kept me updated on my repairs.Car looked good as new when I got it back. It had also been cleaned inside and out which I hadn’t expected. A very nice surprise and an overall very pleasant experience.??
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February 2024 by logosvpb
This was my 1st ever car claim for minor repairs and my car was as good as new in 2 days. This team has been 1) professional; 2) skilled; 3) punctual; 4) courteous; 5) human. Special Kudos to Gaston!
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February 2024 by Mikail Asif
Recommend by Intact insurance, they have done an excellent job for sure and assured the lifetime warranty on the repair.They made the drop off and pick up process very smooth and it couldn’t have been better! Each and every person that served me is an asset and not just working their shifts!Assured made me happy while I was very upset with Intact.Highly recommended to Leaside Assured Automotive
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February 2024 by Paul Potvin
Professional and courteous service, along with a seamless connection to Enterprise car rental. They kept me informed every step of the way. The whole team was very well organized. The repair was done properly and in a reasonable amount of time. My experience couldn’t have been better.
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January 2024 by Brian Ridout
Staff was courteous and professional and repairs were done well and in a timely manner.
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December 2023 by Alexandru Tudor
So far their customer service was excellent. Will update after the repair.
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December 2023 by Redonjé Wayde
I received excellent service when I took my car in for repair. They receptionist was very warm and welcoming and paid great attention to detail as she explained everything to me. They even took me to the car rental place, saving me a walk. I am very confident that they will take good care of me and my repairs.
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October 2023 by Azin Mv
I read couple of negative reviews and I honestly don't know what people are talking about. If your insurance recommends this Leaside location, go through with them. They provided an exceptional service. They would respond to any inquiry or question of mine promptly and my vehicle was cleaned and ready on time. Great and service and quick in and out
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September 2023 by Jerry Cassells
The staff are so helpful, polite and friendly that it makes one forget about the damage your vehicle received. The efficient manner in which they deal with your claim is second to none. I strongly recommend this Assured Automotive location.Services: Painting
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September 2023 by Zaza Zazo
This auto body shop was introduced to me by my insurance company. First of all I give this shop ? x 3. I was surprised that the job was done very quickly. When I picked up my car it was also fully cleaned inside out. Wow ?. The staff vere very helpfull, knowledgable, friendly and super proffesional. I am very happy with their work and recommend them to any one who is looking for professional auto body work.
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September 2023 by Sandra Messner
Amazing service and great communication!! I had major damage to the front end of my car and after the repair, there was an ongoing issue with the air conditioning. Sorting it out was very challenging and time consuming, but they didn't give up until it was resolved. When they say they guarantee their work, they mean it!! Highly recommend!!
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September 2023 by Mahin Dadmohammadi
I had a great experience at Assured Automotive . After I had an accident my insurance company sent me here. Happy they sent me here, excellent service, they were informative and very helpful.Thank you!
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September 2023 by Danielle W
I'm not one to generally leave negative reviews unless they are warranted. My experience with Assured Automotive was negative for a number of reasons including safety and professionalism related. I'll run through the list in terms of severity.When I picked up my car I drove home which was a bit of a lengthy drive. Several times I found it weird that the settings seemed to reset on my car upon stopping for gas and a bite to eat. When I got home my car lost power completely. It was only upon opening the hood and fiddling with the battery terminals that my car regained power.When I called the location to bring up my concern the shop claimed they did not open the engine compartment at all and did not touch the battery at all. Because of the nature of the damage to my car it was an impossibility that my engine hood wasn't opened and the battery disconnected during the repair. If this did not occur during the repair the airbag would deploy. Upon calling the shop to speak to the inaccuracy of the statement, suddenly what I was told changed. In light of this I asked to speak to the manager who I of course never heard from. I took my car to Canadian Tire where they confirmed that the battery was improperly connected and they in turn tightened the terminals.When I first dropped my car off I was not regularly informed of when the repairs would be completed. The original repair was supposed to be one week and they let me know it would take longer. Other than letting me know of the delay they did not regularly update as to when the repairs would be completed and the only way I received updates was when contacting the shop myself.When I picked up my car rather than properly desposing of the segment of my damaged vehicle they had placed it in the trunk of my vehicle. Luckily I looked in the trunk and asked them to remove it, otherwise I'm not sure how I would have disposed of it and how much it may have cost.Additionally the paint matching in the replaced segment seems to be off and to not fully match the rest of my car. I also had a maintenance related repair I was curious of what the cost may be. The cost they quoted me was three times higher than two other shops I've spoken to.If you for some reason find yourself buying into the other glowing reviews here I would suggest you don't. If your insurance recommends this location to you I would insist on an alternative recommendation.
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July 2023 by K P.
Just went to get a quote at Assured for Insurance Company.Don't know the outcome as of yet.Staff seem friendly. Counter staff was very friendly. Got me a chair to sit outside while waiting.Offered, coffee, or water to drink immediately upon arrival.Great first impression.Missing one star until I know the quote price. Review done quickly after leaving.
