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February 2024 by Patricia Seibel
Dealing with Khalid and John Palmateer at Assured Automotive on King Street East was a stress free, pleasant experience. Not only did the repair estimate come on time, but the timeline for booking the repair and completion of the job was professional and exact. The price was more reasonable than at other shops and no extra unneeded parts were offered!Khalid kept us up-to-date on what was going on, John looked after a few minor corrections after we got the car back.All in all great service. We highly recommend his body shop.
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November 2023 by Angjelin Hila
Couldn't recommend it highly enough. Brian is a master at what he does, and thoroughly a class act. Service-wise, one of the best in Toronto.
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November 2023 by Mark Hader
These guys were great, overall good people and good work. Highly recommend them!!
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October 2023 by Mehran W
Aggressive and very insurer oriented. Not to mention, it took a month to replace the bumper, fender and light.
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September 2023 by Anthony MacMorrine
Estimate process went okay and my insurance company was happy. They shipped the vehicle off for the repairs and the shop" re estimated" the repairs so high my insurance company wanted to scrap the vehicle for minor damage to the door. Seriously not impressed. The reason for the one star is I liked the office staff....
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September 2023 by Martin Stevenson
Amazing service. Not only did they do an amazing job and fixing the collision, but they were super nice, accommodating, and did a couple of extras that exceeded my expectations.
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September 2023 by Sarah Smith
Recently I dealt with Assured Downtown (King Street) and Assured Peterborough to repair my car after a stressful “no fault” accident. They took great care to communicate all the details along the way. Shout out to John Palmateer who was kind, efficient and very professional to deal with, especially when a few technical details were missed & they needed to correspond with my car dealership to ensure proper recalibration of the vehicle. I appreciated his communicative style & how he took quick action to resolve every impending issue. He followed through in a timely manner with everything he said he would do & I found him to be trustworthy and competent. Thank you & I’m grateful to have my car back!
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July 2023 by Belroc
Really liked dealing with Assured, they were recommended by my insurance company, Wendy at the King St. Office was very helpful and the shop in Mississauga communicated throughout the process. They even worked in a separate, out of pocket repair while the car was in the shop. Highly recommended
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March 2023 by Steven Makrinos
We were referred here from our auto insurance as assured was one of their preferred auto body repair providers. We managed to get an estimate and when we went to book in, we could no longer get ahold of anyone (including receptionist). We have called everyday for a month and left multiple voicemails. They are either out of business or can't be bothered.
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March 2023 by Dudy Duygu Ersuz
Alex is the best agent!He is super friendly and knowledgeable.The customer service was the best I received so far from the automotive industry.Thank you Alex!
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December 2022 by Matthew
Good service but my quote was over double other body shops nearby, didn't get my car fixed here
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December 2022 by Danny Chan
went for an estimate months ago, was told parts were ordered and would be scheduled in, 4 months later - turns out parts were not ordered. followed with them multiple times, turns out nothing was done. poor communication and efficiency, stay away.also reached out to customer care 2-3 months in, which they did reach out to me to assure me parts were ordered. 1 month later, told parts weren't even ordered no one knew about it. don't waste ur time here.
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August 2022 by Wendy Bishop
Johnathan custom service attitude towards us in person or on the phone was very caring and amazing.He was very friendly, helpful, empathic and patient.Johnathan you know the true meaning of the word CUSTOMER SERVICE.May God forever bless you.I WOULD DEFINITELY RECOMMEND YOUR SERVICE WITHOUT HESITATION TO ANYONE.Stephen & Wendy Bishop
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May 2022 by Linda S.
Denting my car was no fun, but the folks at Assured Automotive (Jonathan, Alex, and their team) made the repair as painless as possible. They were polite, engaged, and their estimated time for the work was precise. The care was repaired beautifully, and the interior was cleaned as well. I hope I don't need their services again, but if I do need any work done on a car, I know where to go!Service: Body & Trim
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March 2022 by Mark Patterson
Great experience. They went above and beyond!! Alex was the customer service representative that initially handled everything for me. He even offered me a ride home when the rental car company said they were too busy to drop off a rental car. My car had some of the work done at the other location on Adelaide. Where Marco the manager and his team stayed late on a Friday night to make sure my car was returned to me for the weekend. They even dropped my car off to me at home! This is the second time I’ve had body work done on my car with this location. It’s a tricky paint colour, Lexus Pearl White 3 stage paint. I wouldn’t trust just anyone to handle this job. I was impressed so much the first time they repaired my car that I selected them to do the work this time again. They took care of several other little things for me as well, and made me feel very comfortable and confident in their ability. I’d recommend Assured if you need some body work done on your car. You’ll be in good hands with Alex and Marco! Thanks guys!! Also thanks to all of the team who worked on my car and those in the reception office that were so kind and helpful!MarkPhotos are of the damaged area. Afterwards it looked brand new!
