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November 2024 by Berta Canaleta
Just bought a pair of shoes, Grace provided amazing service, was super helpful and we left very happy with the purchase and all the recommendations!
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November 2024 by Panumase Hirunwidchayarat
Leather care here is a fraud. The staff refused to provide the leather care service, even though it was guaranteed when I purchased the boots.
Visiting in the afternoon, November 2nd
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October 2024 by Anna Chicory
Friendly staff
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October 2024 by D Ward
The very bottom of one of my boots had detached slightly so I visited the store to see if they could be repaired, expecting some glue to be applied which should have done the trick. Instead I was blown away by the great experience I had where I was told it actually falls under the warranty so I walked out with a new set of boots. I couldn't believe it and am so appreciative to the store and manager for doing that, it was such a nice surprise and really made my day/weekend
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October 2024 by Da zee
Nice enough staff. But I have an issue with them calling my sole-cracked boots "wear and tear" and still overhearing the same thing that was told to me when i bought them. Blind stones might have been at one time
but no longer super durable, strong leather, tough sole, great for harsh condition, take care of them and they'll last a life time. These are NOT but it for life type shoes. Whatever warranty they used to honor prepandemic they'll now just wash their hands clean of and call it "wear and tear". Nice employee even told me to email the canadian head office with pictures even though "probably won't result in anythjng". Let's just say if you offered me some way to fix my boots or a discount on buying a more durable pair I would have been happy to let this slide. But you just lost a customer for life
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October 2024 by Anagh Narain
Excellent knowledgeable staff, wide collection of sizes and styles. Free cleaning and conditioning of Blundstones is a huge plus.
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October 2024 by Glenson Ong
Great customer service. The soles of my old blundstones cracked. Had them checked it out. They said it's under warranty. They replaced a new pair for me. The staff were very friendly and efficient too.
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October 2024 by Ibrahim Ghanem
Natasha offered the best customer service I ever encountered in Toronto. Thanks for being helpful and for having high level of positive communication. This shop is A class, given the level of service they provide
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August 2024 by Pablo
Came in today to purchase new insoles and have my boots cleaned and conditioned and got a free coffee from Jimmy who turned out to be a chick...
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August 2024 by mark russell
Still the best purchase decision, bought my blundstones 5 years ago and I've gotten my shoes conditioned and polished a few times now. Each time the staff, especially over at Queen Street shout outs to Maria and Catherine, who are always super friendly and welcoming.
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August 2024 by Steven Munro
Katheryn, Grace, and Maria were very fantastic in assisting me in making a decision between 2 choices. So glad they were there to help out. Can’t say these woman are wonderful enough, thank you again!
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June 2024 by Colin Nowers
Natasha Kroll is an excellent manager. She helped deal with an exceptional circumstance regarding my shoes, and I had a 10/10 customer experience because of her. I am thoroughly impressed by the way Blundstone handles their customer inquiries and finds solutions for paying customers. Will definitely continue being a loyal customer because of Natasha - that is good management.
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June 2024 by Val Gibson
Very knowledgeable and informative. Excited to wear my new classics!
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June 2024 by Cam Smonk
Had a truly wonderful customer service experience. Natasha and Maria were charming, helpful and knowledgable. I definitely know where I'll be buying my next pair of Blundstones.
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April 2024 by 1voryscar
Such a good experience!! The staff were very friendly and knowledgeable about the Blundstones. They answered every question I had sincerely and were a joy to talk to. I ended up getting a pair the same day after they helped me find the right size!
If you’re not sure about which type of Blundstones to get or how they should fit, I highly recommend going in and getting some advice!
